Dennis Boyd

Experience

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  U.S. Security Associates, Inc.

  Oct 2005 - Feb 2009

  Security Officer

  Austin City Hall & Austin Convention Center Investigate security, related incidents, write daily reports, and prioritize work orders, and follow-up with management.

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  SOS Communications

  May 2009 - Jun 2013

  Technical Specialist

  "Line of sight" based ISP company. Troubleshooting, analyzing information, client relationships, equipment maintenance, inventory, investigates complaints, conducts tests, & resolving problems.

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  ADT

  Jul 2013 - Apr 2016

  Technical Support Specialist

  Security consultation, installation of alarm system, training of use with customer and securitysystem. Equipment inventory required paperwork, reports and electronic forms, update ofaccount records, maintains regular and appropriate communication with management.

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  Shieff Services Inc

  Mar 2016 - Jan 2019

  Web Host

  Hosts store data on hardware called web servers, which allows for easy maintenance and access by online users & maintaining stable and secure storage spaces.

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  United Ag & Turf

  Feb 2019 - Nov 2021

  Information Technology Help Desk Technician

  Provided services onsite, remote, and traveled within 4hr distance within Central TX. Provided technical support to end-users, troubleshooting hardware and software issues related to tickets and networking. Installed configured and maintained network devices, including routers switches, and access points. Assisted in the implementation of networking security measures, including firewalls IDS IPS and antivirus software. Maintain and develop knowledge, skills, and follow best practice to determine the root cause and fix the problem quickly to assist with ticket resolution. Manage user groups and permissions. Device imaging and set up, laptop, desktop, cell phone, voip phones. Ensure all issues are addressed and cleared within SLA – escalating to other internal and external teams as appropriate. Develop and maintain local networks in ways that optimize performance by tracking data and communications used on the company’s network, to ensure security and privacy of networks and computer systems. Organize and schedule upgrades and maintenance without deterring others from completing their work. Perform troubleshooting to diagnose and resolve problems. Implement security measures. Maintain records/logs of repairs and fixes and maintenance schedule. Identify computer or network equipment shortages and place orders. Audit system behavior and monitor firewalls to protect sensitive information and uphold cybersecurity protocols. Other administrative duties as assigned. Also provided orientation and guidance to users on how to operate new software and computer equipment. Offer technical support to company staff and troubleshoot computer problems. Show less

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  Realtor.com

  Dec 2021 - Apr 2023

  Customer Service Representative

  Provided remote and customer service by providing helpful information, answering questions, and responding to complaints. The front line of support for clients and customers, and ensure that customers are satisfied with products, services, and features. Onsite. Device imaging and set up, laptop, desktop, cell phone, voip phones for employees. Ensure all issues are addressed and cleared within SLA – escalating to other internal and external teams as appropriate, set up workstations with computers and necessary peripheral devices, check computer hardware, to ensure functionality. Install and configure appropriate software and functions according to specifications. Show less

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  Austin Community College

  Jan 2023 - now

  Fulltime Student