Andrew Fulton

Experience

• 

  Premier High School

  Aug 2009 - Sept 2012

  Premier High School

  Provided networking/desktop support and performed mainframe and account maintenance tasksProvided IT support to both students and facultyAssisted high school students in electives focusing with computers and taught business computer information systems curriculum, including Microsoft Office program and its correlation with daily business activities Aided students striving to achieve an understanding of business computer systems through the Socratic teaching method and mutual learning techniquesCoordinated with faculty in assisting students on their school work, motivation, and behavior Show less

• 

  Responsive Education Solutions

  Sept 2012 - Aug 2016

  Ensure all IT Function and services are delivered to the West Region while participating in an on call rotation for the growing seven schools in the West Region consisting of Amarillo, Abilene, El Paso, Lewisville, Lubbock, and Midland, along with other schools in Texas and Arkansas.

  • East Texas IT Support Technician

    Sept 2015 - Aug 2016

  • West Region Technology Support Specialist

    Sept 2012 - Aug 2015
• 

  Live Nation Entertainment

  Sept 2016 - Oct 2017

  IT Support Coordinator

  Main Duties• Evaluate, monitor and enforce adherence of policies and IT procedures to support and manage all IT related issues. Oversee operations and activities within customer support services • Coordinates with hardware/software vendors on installation, project management, maintenance and emergency response policies and proceduresTechnical Support • Guide and direct all onboarding technical staff• Review technical documentation for new projects and presents solutions to meet optimal requirements• Respond to incident requests to provide desk side analysis of desktop operating systems, software or hardware problems• Provide secondary support for Windows enterprise servers, active directory, group policies and Exchange Servers• Analyze incident request trends and patterns to detect opportunities to improve application software and web servicesInstallation and Maintenance• Create user accounts in Active Directory and Exchange Server• Respond to work order requests by diagnosing and repairing network, computer hardware, printers, terminals and personal computers Show less

• 

  Texas A&M University System

  Oct 2017 - now

  • Information Security Officer

    Feb 2024 - now

  • Assistant Director of Information Technology

    Aug 2023 - Feb 2024

  • Systems Administrator II

    Oct 2017 - Aug 2023