Michael Ratcliffe

Experience

• 

  Augusta Health

  Sept 1999 - Dec 2000

  Data Entry

  • Entered paper documented surgical cases into hospital server. Assisted in implementing network and electronic medical record software in OR to allow for direct case entry by surgical case RN circulator.

• 

  Rockingham Memorial Hospital

  Mar 2001 - Aug 2002

  Emergency Department Orderly

  • Provided basic orthopedic first-aid, drew blood with straight stick, perform CPR and EKGs, inserted urinary catheters, maintained medical records, transported patients, and provided general doctor/nurse assistance.

• 

  Augusta Health

  May 2001 - Aug 2001

  OR Attendant

  • Set up equipment for surgical cases and handled room turnover between cases. Provided patient transportation, and occasional assistance in sterile prep by holding patient limbs, etc.

• 

  James Madison University

  Aug 2003 - Dec 2004

  UREC Member Services

  • Checked in members of UREC facility• Signed members in to facility classes• Promoted to manager of approximately 20 employees• Received “Employee of the Year” for 2003-2004

• 

  Augusta Health

  May 2004 - Aug 2004

  • Provided basic first-aid, recorded vitals, performing CPR, EKGs, phlebotomy, and urinary catheter procedures, maintained medical records, transported patients, and provided general MD/RN assistance. • Major projects included assisting in revision of clinical nursing advancement policies, updating RN database, and inpatient bed analysis, including infection control, QA, patient satisfaction, volume, etc. This is in addition to daily assigned minor projects.

  • Emergency Department Technician

    May 2004 - Aug 2004

  • Health Services Administration Internship

    May 2004 - Jun 2004
• 

  MedStar Georgetown University Hospital

  May 2005 - Jul 2007

  • Assisted in HR duties including interviews, record upkeep, training and orientation, evaluations, and employee database maintenance for the department, which included 6 specialty divisions. • Managed materials purchasing for the department.• Managed ongoing departmental projects, including helping to open new vascular surgery satellite office, continued work on billing processes and coding updates, updated old and creating new departmental policies and procedures, and maintained departmental JCAHO compliance, etc. Show less • Assisted managing physician clinic hours• Scheduled patients for surgeries, diagnostic and interventional procedures, and diagnostic tests.• Managed clinical operations and billing projects for the division.• Relevant projects: Assisted division through JCAHO accreditation, created and revised policy and procedure manual, helped to coordinate business dinners, updated coding on fee slips to maximize reimbursement, revised billing process to reduce late charges by $100,000 over 2 month span, assisted in bringing new reporting software to division, staff training, etc. Show less

  • Administrative Officer, Department of Surgery

    Jan 2007 - Jul 2007

  • Administrative Assistant, Division of Vascular Surgery

    May 2005 - Jan 2007
• 

  Carilion Clinic

  Oct 2007 - May 2008

  Emergency Department Nursing Assistant

  • Provided basic first-aid, recorded vitals, performed CPR, EKGs, phlebotomy and urinary catheter procedures. Also maintained medical records, transported patients, documented trauma cases prior to new EMR software, and provided general MD/RN assistance.

• 

  Augusta Health

  Jun 2008 - May 2012

  Administration Support, Surgical Services

  • Performed daily surgical case charging for the OR• Assisted with JCAHO compliance for OR/hospital in various capacities• Completed business management projects for the OR, including cost utilization and reporting, reimbursement reports, business and charging management for new angio suite, assist supply line management• Provided assistance to hospital administration for designated hospital-wide projects• Performed data management for Stroke Certification• Served as business manager for new Wound Healing Clinic and completed financial reporting for new dermatology clinic and spa• Member of hospital’s Joint Commission Team, Patient Satisfaction Steering Committee, Stroke Team/Stroke PI Team for Primary Stroke Center certification, and Working Compliance Committee. Show less

• 

  Inova Health System

  Jul 2012 - May 2014

  RN II

  • Provided perioperative clinical support as EpicCare super user for go live at three system hospitals.• Staffed cardiovascular operating room, scrubbing and circulating for a variety of thoracic, cardiothoracic, and vascular cases.

• 

  Bon Secours Health System

  May 2014 - Feb 2017

  • Provides leadership in day to day operations and unit-based activities. • Led interdisciplinary rounding on unit patients and assisted in coordinating care for unit patients across the healthcare continuum. • Perform real-time assessment of QI/PI measures, advanced assessment and fulfillment of patient care and knowledge needs• Provide just in time staff education and development• Research and implement evidence based practice changes to improve patient care outcomes and quality measures in line with Bon Secours Strategic Quality Plan• Participate in development of hospital based policy and standards of care• Initiated and assisted in leading re-development of the Clinical Care Leader position across the Bon Secours Richmond market to better impact targeted outcomes Show less •Facilitated day to day surgical operations in Main OR, including coordination and facilitation of the surgical schedule, troubleshooting/problem solving diverse issues, and staffing. •Served in supervisory role in managing RN’s, Surgical Technicians, and Surgical Care Technicians.•Served in charge nurse role in 20 room operating room•Projects included EPIC/IS facilitation, managing/tracking graft implant usage, first case late starts, performing cost analysis for preference cards, among serving other identified process needs. Show less

  • Clinical Care Leader, IMCU

    Jun 2015 - Feb 2017

  • Clinical Team Supervisor, Surgical Services

    May 2014 - May 2015
• 

  Bon Secours Memorial College Of Nursing

  Aug 2015 - May 2016

  Adjunct Faculty
• 

  University of Virginia

  Dec 2016 - May 2018

  Clinical Instructor, CNL program
• 

  Bon Secours Memorial Reg Med

  Mar 2017 - Jul 2018

  Nurse Manager, Medical Telemetry

  •Maintained nursing operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.•Assured quality of care by developing and interpreting hospital and nursing division's philosophies and standards of care; enforcing adherence to state board of nursing and state nurse practice act requirements and to other governing agency regulations; measuring health outcomes against standards; making or recommending adjustments.•Maintained nursing staff by recruiting, selecting, orienting, and training nurses and auxiliary staff, as well as coaching, counseling, and disciplining employees, and planning, monitoring, and appraising job results. RN vacancy rate reduced from 38% to 0% within 12 months.•During position, implemented initiatives impacting patient experience (targeting nurse communication), patient length of stay, employee engagement, and patient safety metrics, as well as facilitating the hospital Throughput Committee and acting as DaVita dialysis liaison. Show less

• 

  Chesapeake Regional Healthcare

  Aug 2018 - Apr 2022

  Nursing Manager

  -Nurse Manager, Centralized Nursing Education•Oversaw newly created centralized department of Nursing Educators, responsible for all nursing staff throughout organization•Led team in creating, optimizing, and/or revising/streamlining curriculum for General Nursing Orientation, nursing support classes, RN residency program, charge nurse development program, preceptor workshop•Administrative lead for Professional Nursing Council. Collaborated with Magnet Coordinator to optimize the Shared Governance model while beginning Magnet journey. •Point of contact for organizing clinical rotations within the hospital across multiple schools •Implemented a new to the organization simulation center, to be used in nursing staff onboarding and continuing skills and knowledge development•Assisted in managing all agency staff contracts, compliance, and tracking, as primary liaison between hospital and agency organizations. -Nurse Manager, Stepdown Unit/Nursing Support Teams •Oversaw daily operations of Stepdown Unit, as well as Rapid Response/Stroke Team, Nursing Supervisors, Bed Placement Coordinators, Inpatient Wound Care Nurses, and Vascular Access Team. •Assisted in transition of unit from a Clinical Decision Unit to a Stepdown Unit, including implementation of new nursing assessments and interventions, training and coaching staff on care for patients with increased acuity, and implementing new staffing model. Reduced overall unit vacancy rate to 0% based on allotted FTEs within 10 months. •Re-purposed unit’s Clinical Coordinator position and focus to increase support of bedside care, improve patient outcomes and quality metrics, increase patient experience scores, and help to improve unit throughput. •Reviewed and addressed budget, responded to budget variance reports, assisted in development of annual budget. •Awarded with 2019 Outstanding Leadership Award for Chesapeake Regional Healthcare. Received Daisy Award nomination. Show less

• 

  OakBend Medical Center

  May 2022 - Apr 2023

  Nursing Director

  •Oversaw daily and strategic operations of medical surgical and telemetry units across two hospital campuses.•Led turnover and hiring of managerial staff for units, providing direct management support, when needed. •Reduced nursing staff vacancies significantly. •Provided leadership direction during several accreditation and state visits.•Projects included introduction of bedside shift reporting, shift safety huddles, acuity based assignment tool, and mid-shift team collaboration huddles. Show less

• 

  Houston Methodist

  Apr 2023 - now

  Manager, Executive Health and Wellness

  •Oversees daily operations for two Executive Health clinics across two hospital campuses. •Current planning for expansion of services at secondary clinic location.