Kushagra Gupta

Experience

• 

  Citizen Co Operative Bank Limited Noida

  Jun 2013 - Jul 2014

  BANK EXECUTIVE

  • Cash Handling, Accounts Handling, and Back-end Operations,• Preparation of Bank Statements and Bank Reports.• Managing and providing quick resolution of requests/ queries and enhancing relationships with the Portfolio Customers.• Cross-selling of service products,• Resolving customer queries / Portfolio monitoring and corrective actions for depletion/customer attrition• Drive customer migration to Direct Banking Channels.

• 

  Kotak Mahindra Bank

  Aug 2014 - Jan 2022

  • Processing LRS & Forex Card Transactions• Trade Transactions processing inward and outward• Ensuring the Forex Rates to clients and also increasing the branch revenue • Ensure compliance with Banking rules, Regulations & Procedures adherence to KYC guidelines and clean note policy,• Monitoring branch operation aspect and ensure compliances with KYC & AML norms in regular business sourcing,• Ensuring service excellence to enhance the portfolio, control retention, and better cross-sell• Service Quality parameters handling and Audit Control Report follow-up,• Lead the Branch Banking Service Team Minder weergeven

  • Branch Operation Manager

    Aug 2019 - Jan 2022

  • Deputy Manager

    Apr 2017 - Jul 2019

  • Assistant Manager

    Aug 2014 - Jan 2017
• 

  Axis Bank

  Jun 2022 - now

  Branch Operations Head

  Branch Operations Head at Axis Bank Ltd New Delhi