Aïssata C.

Experience

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  Orange

  Jun 2005 - Aug 2005

  Orange Beach Tour promotional representative

  Promoting Orange’s 3G technology to increase clientele❖ Building brand loyalty to an existing clientele❖ Raise brand awareness to new offers and services.

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  Mac Donalds

  Nov 2006 - Jun 2009

  Customer Service Manager

  Greeting customers in a friendly and professional manner❖ Ensuring compliance with strict health and safety standards❖ Managing a team of 15 employees to ensure their performance and development❖ Training managers and monitoring employees.

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  Chronodrive

  Jun 2009 - May 2011

  Department Manager

  Drive­-through food retail chainManaged a team of 10 people to optimize team efficiency and motivation❖ Optimize cost­ efficient stock management, prevent shortages and shrinkage❖ Setting up sales events to boost business.

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  Vom FASS

  Jun 2011 - Jan 2012

  Project Manager

  Manage 3 projects:➢ Develop a market study in order to help the brand to locate in France.➢ Manage the brood over sales figures in the United Kingdom.❖ Propose a plan of targeted actions from diagnostics of customers needs in order to develop newproducts for the brand and enrich the range.❖ Manage and supervise a project team of 3 people, the federate around the project❖ Provide feedback as to the results and developments regarding the project❖ Solve potential conflicts❖ Maintain the relationship between the different actors involved in the project Show less

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  Air France

  Mar 2012 - Sept 2013

  Passenger Service Agent

  Fulfill all the regular airport duties❖ Respect and follow Air France Customer Service and Quality standards❖ Maintain a high standard of safety and security❖ Documents control (Passport, Visas, forms)❖ Perform checking, Gate, Boarding, Arrival, Lounge duties, Gate leader, VIP Service agent.

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  Hertz

  Mar 2014 - May 2016

  Supervisor

  - Lead, Motivate,encourage and challenge employees as they worked as a team.- Monitored individual employees, Managed and monitored work quality.- Provide feedback to employees using critical instructions and positive guidance.- Working closely with all productions managers to plan efficient work environment.- Develop, implement and follow training programs for employees- Customer relation manager- Assist Location Manager with billing and processing payment.- Maximize margins by upselling customers to higher-priced services and ancillary products.- Achieves individuals sales goals and customer services goals.- Provide a positive customer experience by effective management of rental process to include qualifying the renter and completing contracts. Show less

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  Up Group

  Sept 2016 - Dec 2016

  Superviseur ADV Cadhoc

  En délégation au sein du groupe Up : encadrement équipe de 10 Agents de renfort pour le rush CADHOC.

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  Packdis

  Jan 2017 - Jul 2017

  Assistante commerciale Grands Comptes

  Suivi clientèle Grands Comptes, gestion des demandes de personnalisation desProduits, renouvellement des contrats, éditions des offres, renfort sur L’assistanat de direction, suivi des stocks, mise à jour fiche produit, mise à jour ficheClient, suivi et analyse des ventes, envoie échantillons, suivi des dossiers, relance, contact Fournisseurs, clients, commerciaux, service client

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  Up Coop

  Aug 2017 - Oct 2020

  • responsable commandes cadhoc et rev&sens

    Aug 2017 - Oct 2020

  • Manager de Proximite

    Aug 2017 - Aug 2017
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  General Mills

  Oct 2020 - Nov 2022

  • Responsable relation clients et transport

    Dec 2021 - Nov 2022

  • Responsable relation clients GM base

    Oct 2020 - Nov 2022
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  Husqvarna Group

  Nov 2022 - Sept 2023

  Responsable Service Clients
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  Etablissements Geyer Frères, SA

  Sept 2023 - now

  Responsable service clients