
Roland P.

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About me
Information Technology graduate and military veteran with 2 years of experience in repairing and troubleshooting iOS devices and services
Education

American Military University
2011 - 2013Associate of Arts (AA) General Studies
ECPI University
2021 - 2021Helpdesk Administration and Management Certificate Information Technology AComputer Fundamentals, Networks and Network Security

University of Massachusetts Boston
2017 - 2019B.S. Information Technology Information Technology Cum LaudeActivities and Societies: Delta Sigma Pi
Experience

US Army
Sept 1997 - Sept 2017• Oversaw the health, morale, welfare, discipline, training, and professional development of 44 personnel and their families; assisted leadership in the planning, execution, and evaluation of training• Employed a variety of methods to support team members, including communications links; trained and directed teams and sections, while coordinating with higher and supporting units• Developed and conducted rigorous and realistic training plans; coincided with real world operations & threats; utilized risk management and operational analysis to reduce risk of injury and loss of life• Developed unit standard operating procedures; ensured only relevant training and operational procedures• Supervised the maintenance, accountability, and tactical employment of vehicles and equipment valued at over $21M; developed and maintained maintenance schedules; ensured 100% operability and accountability• Led security forces charged with protection of classified site; assessed / developed secret site defense security design; resulted in multiple Army approved security changes; classified equipment and 100 personnel secure• Created and fostered positive working relationship with allied Turkish forces; ensured zero incidents with host nation personnel• Conducted site-wide multinational evaluations; resulted in certification of over 100 personnel on many tasks Show less • Conducted primary tactics instructor duties for officer candidate school tactics and operations module; supervised 2 subordinate instructors charged with incorporating and maintaining all doctrinal updates within the tactics lesson plans and practical exercises used in the training of over 2,000 candidates annually• Applied vast experience to the basics of warfighting skills within instruction; facilitated the development of student’s leadership and combat knowledge/execution• Established and maintained 2-way communication with leadership regarding necessary changes to course material and guidelines; ensured material always current and relevant to meet training needs• Established and enforced sound risk management measures during all training; zero incidents and injuries Show less • Managed the battle tracking, tactical mission planning, and combat-focused training of an Iraqi Army commando unit consisting of 570 personnel; integrated composite risk management principles by identifying, assessing associated risks, and implementing control measures• Planned and coordinated over 20 combined mounted, dismounted, and air assault operations with US and allied forces; attention to detail and leadership enhanced operational success• Developed the unit internal tactical standard operating procedures within one month of arrival; provided team with solid doctrinal base of operational knowledge• Trained and supervised 16 US personnel/personal security detail operations; ensured optimal capability• Managed the maintenance, accountability, and mission capability of $650K in equipment and supplies; zero deficiencies in the oversight of vital equipment Show less
Small Unit Operations and Personnel Manager
Nov 2014 - Sept 2017Instructor / Writer
Sept 2010 - Nov 2014Operations Manager
Aug 2009 - Aug 2010Infantry Soldier
Sept 1997 - Aug 2009

Beth Israel Deaconess Medical Center
May 2018 - Aug 2018Information Systems Security Specialist Intern• Analyzed malware and phishing alerts to distinguish between genuine threats and false positives• Notified users who were targeted with malicious emails and determined if additional steps were required to protect User accounts, systems, and network• Scanned and assessed systems for vulnerabilities and generated reports with information regarding patches that were needed to mitigate associated risk(s)• Worked in a team that provided in-user support to employees on multiple campuses in and around Boston• Helped more than 50 employees assess threats found on their employee accounts• Utilized security platforms such as FireEye and Nexpose, and big data collection platforms such as Splunk Show less

Lidl US
Sept 2020 - Sept 2021Store Supervisor• Responsible for goods-in and goods-out processing• Responsible for supervising and managing store staff• Responsible for scheduling tasks for team members on shift• Responsible for opening and closing the store• Responsible for ordering• Supervise and direct a team of one or more employees• Perform other duties as assigned

Apple
Nov 2021 - nowGenius Admin
Apr 2023 - nowTechnical Expert
Nov 2021 - Mar 2023
Licenses & Certifications
- View certificate

Using Emotions to Leverage and Accelerate Change: A Guide for Leaders
LinkedInSept 2020
Honors & Awards
- Awarded to Roland P.Hack.Diversity 2018 Fellow - Dec 2017 Selected as a fellow of the Hack.Diversity 2018 Cohort.
Languages
- enEnglish
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