Karen Lam

Experience

• 

  Ronald McDonald House Toronto

  Oct 2009 - Nov 2012

  Fundraising & Database Coordinator

  Marketing & Sales:- Designed event promotional collateral, fundraising guides, flyers, invitations, thank you plaques, donation forms and other creative marketing tools, using Adobe Creative Suite applications (InDesign, Photoshop, Illustrator), to steward and acquire donors- Managed brand awareness and consistency on web and printed marketing materials- Updated and maintained website content (CSS, HTML), tracked website traffic (Google Analytics)- Reviewed and proof read proposals, newsletters and reportsFundraising & Database:- Prepared financial reports for annual budget planning and analyzed monthly fundraising reports- Prepared documents for annual audit and charity return for the Canada Revenue Agency Show less

• 

  Colliers International Canada

  Nov 2012 - Dec 2020

  Manage Team Operations:- Managed day-to-day operations and oversee workflow process / allocation of work ensuring deadlines are met- Responsible for hiring and overall supervision, training and coaching of sales support team- Managed performance review process and implemented relevant training programs to ensure team members have appropriate tools, resources and knowledge to be successful- Prepared Capital Markets sales performance report for senior management- Audited marketing materials (print and digital) for accuracy and brand consistency Show less Marketing & Sales:- Coordinated and prepared marketing materials for client presentations using Adobe Creative Suite (InDesign, Photoshop, Illustrator), e-marketing / HTML, Colliers website, national and local media advertisements - Assisted Vendors and Purchasers of investment grade assets- Prepared property sale listings, transaction agreements / amendments and trade records- Coordinated client stewardship program, worked with third party vendorsAdministrative Support:- Provided administrative support to an investment team and senior management team - Managed and maintained client contact list (Microsoft Dynamic CRM) Show less

  • Operations & Marketing Team Lead | Capital Markets

    Jan 2018 - Dec 2020

  • Client Project Coordinator

    Nov 2012 - Dec 2017
• 

  Institutional Property Advisors (IPA)

  Dec 2020 - now

  Business Operations Manager