William (Brett) Hampton

Experience

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  US Army

  Oct 1986 - Jul 1991

  Cavalry Scout

  Assigned to 1st Squadron, 4th Cavalry Regiment, 1st Infantry Division (Fwd) Served in Saudi Arabia during Desert Shield Highest Rank: Sergeant (E5)

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  U.S Army National Guard

  Sept 1991 - Sept 1993

  Cavalry Scout

  Assigned to 153rd Cavalry RegimentHighest Rank: Specialist (E4)

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  SunTrust

  Jun 1996 - Sept 2000

  Database Administrator

  Database Administrator in a group consisting of Data Analysts and Database Administrators. Administered SQL Server databases for multiple applications throughout the bank. Maintained group web page, servers, workstations, and laptops. Administrator for ODBC connections to DB2 using IBM’s DB2 Connect and StarQuest’s StarSQL

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  Novient

  Sept 2000 - Dec 2001

  Database Administrator

  Database Administrator for a software development company. Maintained Microsoft SQL Server database model and DDL used to create databases, tables, and triggers for multiple applications.

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  Centers for Disease Control and Prevention

  Feb 2002 - Aug 2003

  Database Administrator

  Contractor at Centers for Disease Control and Prevention (CDC) for National Center on Birth Defects and Developmental Disabilities (NCBDDD). Served as single DBA for BioSense project as well as other miscellaneous projects being developed within the center. Maintained all SQL Server databases used by the different groups within the center.

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  NextGen Healthcare

  Aug 2003 - Jun 2018

  Technical Consulting Services (TCS) is a group within NextGen Healthcare that creates custom applications, custom SQL scripts, data files, data recovery, data conversion, database merges, custom EHR templates, custom NextPen forms, custom interfaces, and high-level Technical Support.• Managed 4 teams totaling 20 developers (local and remote)• Oversaw and approved timekeeping for team members• Led groups transition from old Support ticketing system to Salesforce.com• Reviewed incoming work requests from Sales, Support or directly from clients; distributed work to teams and monitored workload of team members • Collaborated with Sales to scope out and quote projects for new and existing clients• Guided projects, brainstormed ideas with team members and connected team members with companywide resources • Worked directly with clients, both technical and non-technical; Coached & Mentored team members to develop their skills and talents• Wrote custom SQL scripts, stored procedures, and fixed client data issues• Utilized Salesforce to research client contracts, Support issues, and reporting needs • Maintained relationships with Sales, Implementation and Training, Support, and R&D Show less

  • Senior Manager, Technical Consulting Services

    Sept 2013 - Jun 2018

  • Manager, Technical Consulting Services

    Feb 2008 - Sept 2013

  • Technical Consultant, Technical Consulting Services

    Aug 2003 - Feb 2008
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  Operative IQ - EMS Technology Solutions, LLC

  Jun 2019 - Jan 2020

  Technical Support Engineer

  Handled Tier 2 Support escalations that could not be handled by the Tier 1 Support team to include advance reporting and issues needing to be routed to the Development group • Assisted Tier 1 Support in handling client requests for assistance with the company's SaaS-based inventory, narcotic, fleet maintenance and RFID tracking system used by Fire and EMS departments• Managed and reduced workload of escalations and maintained their timely feedback to management• Worked with CTO, Account Managers/Sales Reps and clients to spec out custom projects Show less

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  IFeis, LLC

  Feb 2020 - Dec 2020

  Quality Assurance Analyst

  iFeis, LLC provides a SaaS application used by Irish dance competitions (feiseanna) for registration, competitor management, feis management, and feis scoring• Performing QA testing on the application• Creating test scripts to be used for future testing

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  Insight Global

  Sept 2020 - Jan 2021

  Coronavirus Self-Checker Technical Lead

  Contract-to-permanent with Insight Global to General Dynamics Information Technology (GDIT)On contract at Centers for Disease Control and Prevention (CDC)• Co-Lead of the Coronavirus Self-Checker Health Bot project, supporting the Healthcare Systems and Worker Safety Task Force for the CDC COVID-19 Pandemic Response

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  General Dynamics Information Technology

  Jan 2021 - now

  On contract at Centers for Disease Control and Prevention (CDC)• Built Power BI reports using vaccine inventory data collected for the VaccineFinder tool to keep CDC leadership informed of current vaccine inventory and distribution across the US• Performed data analysis and manipulation using Microsoft Excel and Access to determine status of users on VaccineFinder and to piece together missing data using multiple data sources• Managed an email helpdesk and provided technical assistance to the public, jurisdictions, and other users of the VaccineFinder tool• Held monthly office hour calls for VaccineFinder participants allowing questions and providing current information about the status of VaccineFinder• Ensured vendor teams working on building and maintaining VaccineFinder had latest vaccine information from CDC SMEs• Coordinated monthly data cleanup of expired vaccines with jurisdictions and providers to ensure correct inventory information was reported to CDC leadership• Kept VaccineFinder GitBook documentation up to date and cleared by CDC’s Comms and Clearance groups Show less On contract at Centers for Disease Control and Prevention (CDC)The Coronavirus Self-Checker Bot and Isolation & Exposure Calculator were tools created by CDC during the COVID-19 pandemic. These tools allowed the public to answer questions and, based are their answers, be provided with focused CDC guidance on topics like when to see a doctor, what symptoms to watch for, and when and how long to wear a mask. The Coronavirus Self-Checker was the largest and most used bot CDC had implemented.• Monitored CDC webpages for updated guidance on COVID-19 and incorporated the guidance into Coronavirus Self-Checker bot and Isolation & Exposure Calculator• Gathered, reviewed, and reported user interaction data gathered by the Self-Checker bot• Designed and maintained documentation (including Visio decision trees)• Designed and maintained reports showing Self-Checker bot data in coordination with CDC’s Power BI team• Ensured alignment in processes being implemented for new bots at CDC• Coordinated with Microsoft's Health Bot Development Teams in the US and Israel to implement the Health Bot software’s capabilities more efficiently• Performed code review and QA testing for 17 updates of the Self-Checker bot• Coordinated with the Self-Checker bot developer to design a process linking the code to the documentation which lowered QA testing from taking multiple days to be completed in under a day• Designed and created a small bot which allowed QA testing of the Self-Checker’s text, which was used in multiple locations within the bot, separate from its logic• Performed in-depth code review of Self-Checker bot which uncovered a bug that had been causing data issues for a least 6 months• Participated in the writing of 3 papers about the Self-Checker bot. 2 papers have been published Show less

  • Program Analyst Advisor

    Apr 2024 - now

  • Coordinator-VaccineFinder

    Jan 2023 - Apr 2024

  • Tools Technical Support – Pandemic Preparedness Coordination Unit (PPCU)

    Nov 2022 - Apr 2024

  • Operations Coordinator

    Nov 2022 - Jan 2023

  • Coronavirus Self-Checker and Isolation & Exposure Calculator Technical Lead

    Jan 2021 - Nov 2022