Kevin Lynch

Experience

• 

  Reality Check Systems

  Jan 2006 - Jan 2007

  Technical Support

  • Maintained computers and video equipment for ESPN, ABC, CBS, DirectTV, and Time Warner during remote events.• Decreased error rate and recovery time by 20% on all remote systems by programming uniform batch scripts that performed data comparison and backup at regular intervals.• Assisted in developing a new video delivery system for DirectTV NASCAR utilizing multiple computers, routers, switches, and frame controllers to feed 5 channels from 1 truck. Cutting DirectTVs costs by more than 400%. Show less

• 

  J2 Global Communications

  Jan 2007 - Sept 2010

  NOC Support

  • Increased NOC efficiency by building and maintaining documents containing the processes and procedures for not only NOC personnel, but for other company employees. • Trained new NOC personnel with highly effective intranet based video training, produced by myself.• Wrote new and updated existing Wiki based SOP documents in the intranet Confluence system.• Wrote applications for automating processes, streamlining, and increasing overall efficiency.• Monitored domestic and international systems through HP Openview and SolarWinds. Show less

• 

  YP

  Sept 2010 - Oct 2016

  • Updated 3 years of documentation on Enterprise level Jira and Confluence systems with new graphics and terminology. Allowing users to get up to speed on new processes quicker and reduces email questions.• Trained organization of 8000+ users on new processes.• Built out more than 100 projects and workflows with many custom requirements.• Built new servers, transitioned older Fisheye/Crucible, Github, Stash to newer versions and updated Enterprise single system Jira and Confluence to Enterprise Federated environment. • Managed more than 300+ projects, 1,000+ workflows, 20,000+ custom fields, and custom API integration with BitBucket, windows and MAC applications. Show less

  • Atlassian Systems Administrator

    Sept 2012 - Oct 2016

  • Network Support Specialist

    Sept 2010 - Sept 2012
• 

  Citrix Online

  Sept 2010 - Sept 2012

  Remote Global Customer Service

  • Resolved customer computer issues through the use of remote access software (GoToMyPC, GoToAssist, GoToManage, and Join.me).• Wrote technical procedures for dealing with complex computer issues common to many customers.• Assisted co-workers with complex Windows troubleshooting when they are not able to resolve themselves.

• 

  Addteq

  Jan 2017 - Aug 2017

  Atlassian Systems Administrator

  • Updated Confluence, JIRA, Bitbucket, Bamboo, Fisheye/Crucible, and JFrog Artifactory. Migrated to new hardware, OS and database. Secured all aspects of server communication through SSL and firewalls.• Migrated Microsoft SharePoint system to Atlassian Confluence.• Built out training documents and trained small business on Best Practice for Atlassian applications.• Analyzed, documented and performed complete JIRA and Confluence permissions overhaul on five-year old systems.• Performed initial client meetings, including performing client demo of products. Show less

• 

  Praecipio

  Aug 2017 - now

  Atlassian Team Manager