Bennie Brimage

Help Desk Analyst

570 followers

Washington DC-Baltimore Area

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Timeline
About me
Founder/Product Developer at Reference Hive
Education
- Wosa Technologies
  2001 - 2001
  System, Networking, and LAN/WAN Management/Manager
  • TC/IP protocol, IP addressing, sub netting, IP routing, DHCP, and Domain Name Service, Telnet, Internet Browser, Web Server and E-mail server. • Configuring Cisco 2500 series routers for Wide Area Network with static routing entries and routing protocols and customized usage and improve the network performance.• Installing and maintaining desktop operating systems such as Windows 98, NT Workstations and Server Operating Systems, such as Microsoft NT server 4.0 and Window 2000 Advanced… Show more • TC/IP protocol, IP addressing, sub netting, IP routing, DHCP, and Domain Name Service, Telnet, Internet Browser, Web Server and E-mail server. • Configuring Cisco 2500 series routers for Wide Area Network with static routing entries and routing protocols and customized usage and improve the network performance.• Installing and maintaining desktop operating systems such as Windows 98, NT Workstations and Server Operating Systems, such as Microsoft NT server 4.0 and Window 2000 Advanced Server. Show less
- New Horizon Computer Learning Center
  1999 - 2000
  Information Technology
  • Comptia N+, Security+, Windows NT 4.0, Workstation, Server, Administering and Implementing Windows 2000 Professional & Server. • Hands-on experience with practical tools, including the use of software, risk assessment, and team techniques that support effective project management
- Berkeley College
  1998 - 2000
  Associate's degree Business Administration and Management, General
  Business Administration curriculum provided solid career preparation for a broad range of industries and business environments
- University of Delaware
  2010 - 2011
  Completed Course Information Technology Project Management
  Hands-on experience with practical tools, including the use of software, risk assessment, and team techniques that support effective project management, it includes the following:• Defining tasks and dependencies • Developing Gantt charts and tables and network charts • Editing tasks, dependencies, and plans • Resolving scheduling and resource conflicts• Creating reports and tracking programs • Using templates • The Plan-Monitor-Control cycle • Data collection… Show more Hands-on experience with practical tools, including the use of software, risk assessment, and team techniques that support effective project management, it includes the following:• Defining tasks and dependencies • Developing Gantt charts and tables and network charts • Editing tasks, dependencies, and plans • Resolving scheduling and resource conflicts• Creating reports and tracking programs • Using templates • The Plan-Monitor-Control cycle • Data collection and reporting • Scope management and change management • Characteristics of high functioning and dysfunctional project teams • Team dynamics • Establishing project teams • Managing conflict in project teams Show less
Experience
- Computer Aid, Inc.
  Jan 2003 - Jan 2007
  Help Desk Analyst
- Genesis HealthCare
  Aug 2008 - Jul 2014
  Information Service Analyst
  Provide advice and troubleshooting support to therapist and other users.Collaborate with vendors to ensure timely support (regarding repairs and system errors in Rehab Optima application). Create, assign, and delete user accounts and access privileges to ensure the system’s data security. Resolve network connectivity issues impacting users working in a Windows 2007/XP environment (Routers, Modems, and Network configurations).Remotely assist therapist with technical support needs and perform application repairs.Serve as liaison between the customer and developers.Designated as the main analyst to monitor and troubleshoot over 50 facilities during the launch of the in-house mobile application implemented on the itouch devices.Perform tasks involving account configuration, network troubleshooting and software installation on employees’ mobile devices.Schedule, coordinate and complete all necessary interface testing activitiesEstablish working relationships with colleagues at center EMR software vendors and Optima in order to drive and facilitate the development of new or enhanced integrationsCreate and maintain user documentation for interfaces/integrationsMaintain and update all current integration documentation and collateral, as needed.Configure, install and reinstall new application from the Mac Mini to the itouch devices. Validate problem resolutions and software fixes as well as track issues and defects.Working with IT staff to establish and maintain a consistent test methodology.. Train and assist new analysts on handling and resolving issues with in-house application. Show less
- Aurora Health Management
  Jul 2014 - Nov 2014
  Director Of Information Technology
- Dovel Technologies
  Dec 2014 - Oct 2015
  IT Project Coordinator
- Fannie Mae
  Feb 2016 - Jul 2017
  Business Analyst
  Provided day-to-day support of Operational Systems within my department including identifying issues associated with daily operations and providing feedback to management on possible courses of action quickly and succinctly.
- QSSI
  Jul 2017 - Sept 2018
  Business Analyst/ Product Owner
  Provide input to the Scrum Master and the program management team on managing workloads, and setting schedules before the Affordable Care Act initial open enrollment.Work with Development, Operations, and Project Management teams to ensure development and delivery of products on time and manage expectationsManage the product backlog, and provide timely stakeholder feedback on development iterations for the Schedule and facilitate team meetings, document and distribute meeting minutes as applicable. Show less
- Reference Hive
  Dec 2017 - now
  Founder/Product Developer
  We at Reference Hive are garnered to help individuals seeking potential employment opportunities by bridging the gap to a new future. Our online profile platform partners with social service agencies and workforce development programs that are seeking employment from many sectors of life.
- Tata Consultancy Services/Marriot
  Sept 2019 - Jun 2020
  Information Technology Business Analyst
  Troubleshoot and facilitate issue resolution by suggesting techno-functional workaroundsAssist with front-line support for Marriott Salesforce users, including responsibility for user support/reservation, and technical troubleshooting. Worked Salesforce.com Customization, Creation and maintenance of Record types, Page Layouts, Objects, Tabs, and Fields.Troubleshoot and facilitate issue resolution by suggesting techno-functional workaroundsActed as a liaison between experts and the client to ensure standards were met, while tracking all application issues, investigating errors, requirements and maintaining appropriate documentation.Gathered information from various sources and evaluate them according to the client\'s needs.Used the sandbox for testing and migrated the code to the deployment instance after testing.Participated in the training sessions provided by the Salesforce team and support end-usersExperienced in Salesforce (SFDC) CRM with end to end implementation experience or similar CRM solutions Position Commerce Cloud product and services and improve Customer’s impactWork closely with business leaders to respond to, and proactively identify, challenges that can be solved with system and/or process improvementsDebugging issues and follow the data through the logic to determine the real corrections needed to provide the third party vendors. Show less
Licenses & Certifications
- ITIL Foundation
- Network +
  CompTIA
  Oct 2013
- Security +
  CompTIA
  Apr 2013
- Scrum Master
  International Scrum Institute™
  Jan 2018