Michelle Harper

Experience

• 

  Abilitree

  May 2012 - Jul 2013

  Independent Living Manager-Abilitree

  With this company, I served as Program Manager for the Supported Living Program, supervising and training a team of eight healthcare employees and designing best practice trainings to ensure compliance with Oregon Administrative Rules. I also coordinated with partner organizations as Community Liaison.Some key achievements in this role include:• I won a contract with the Department of Vocational Rehabilitation for the job skills curriculum I created for individuals with disabilities.• I collaborated with the Confederated Tribes of Warm Springs in Oregon to host the very first Social Security benefits training in the area.• I co-founded a traumatic brain injury support group for affected individuals and their families. Show less

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  K12

  Aug 2013 - Jun 2016

  Learning Coach

  Educated my two children via K12 virtual public school from 2009 - 2011 and from 2013 - 2016, developed supplemental lessons and curriculum, organized social groups for 15+ homeschooling families.

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  Wisconsin Department of Health Services

  Jul 2014 - Dec 2018

  Training Officer

  In this role, I developed and instructed on curriculum for the Mendota communication module and utilized Adobe Captivate and Adobe cloud applications to set up all computer-based trainings for the Mendota Mental Health Institute. I instituted tracking systems for employee training, compiled employee performance reports, and established training for employees in adherence to applicable regulations.Some key achievements in this role include:• I served as CPR Faculty Coordinator and Program Manager, creating supplement training for the American Heart Association Basic Life-Saving curriculum. I grew the program to incorporate a certification opportunity for correctional and housekeeping staff.• I devised smartphone training for forensic patients in the conditional release pipeline and successfully administered this training to four patients.• I increased employee engagement and evaluation scores through collaboration with executive leaders to update new hire trainings. Show less

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  Exact Sciences

  Dec 2018 - Aug 2019

  As Provider Support Supervisor, I led a team of 17 Provider Support Specialists, providing regular performance feedback and initiating employee mediations. I created a mid-level training program to enhance job skills for 100 employees and evaluated areas of improvement with leadership to produce and execute process improvements. Some key achievements in this role include:• I improved engagement by creating a successful training and evaluation program for employees struggling with job functions and mentored department leads on how to instruct frontline employees.• I collaborated with stakeholders across departments to assist subject matter experts in the shaping and implementation of staff trainings. Show less

  • Supervisor

    Apr 2019 - Aug 2019

  • Training Associate

    Dec 2018 - Apr 2019
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  INDEPENDENT LIVING COUNCIL OF WISCONSIN INC

  Oct 2019 - Mar 2020

  Program Coordinator

  In this role, I effectively served as an executive director, leading the organization, liaising with stakeholders, and ensuring compliance under applicable rules and regulations. I outlined and delivered customized individual training plans on federal and state regulations and organized the full life cycle of the three-year State Plan for Independent Living (SPIL).Some key achievements in this role include:• I successfully commissioned a new council website and managed the project through completion Show less

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  Magellan Health

  Mar 2020 - Jan 2021

  Learning And Development Specialist
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  Molina Healthcare

  Jan 2021 - Mar 2024

  At TMG by Molina Healthcare, I manage project assignments involving virtual curriculum and delivery in collaboration with department subject matter experts. I also oversee the Learning Management System, build and facilitate customized leadership workshops and trainings, customize "just in time" trainings, and conduct the new employee onboarding program.Some key achievements in this role include:• I led a successful project producing and delivering quarterly workshops for midlevel leaders on skills such as delivering critical feedback, emotional intelligence, and rational detachment.• I redesigned an entire employee onboarding process to add adult learning principles, resulting in increased satisfaction of new hires.• I designed training materials for all company leaders who onboard and train employees, ensuring staff are adequately trained and successfully integrated into company culture. Show less

  • Sr. Learning Facilitator

    Nov 2022 - Mar 2024

  • Learning Facilitator

    Jan 2021 - Nov 2022
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  MC Harper Training and Consulting LLC

  Jun 2024 - now

  Owner