Deependra Kumar

Experience

• 

  Mahindra & Mahindra

  Aug 2008 - Oct 2011

  Asst. Area Manager Sales and Customer care

  Sales & Customer Care: Punjab, and H.P. & Haryana. Channel Management• Deployment of M&M initiatives at dealerships like. Monthly Plans, Customer Penetration Improvement, quotation Tracking, Developing sales platforms for all Line of business. • Planning, scheduling & business forecast for products. • Co-ordination with customers, dealers & management for smooth and timely resolution of issues.• Timely delivery of material to dealers & regulation of dealers on timely basis.• Negotiations and payment collections with dealers.• Management & dealer development by conducting training session of dealership technicians & timely audits of dealership procedures. Marketing• Develop new accounts and strategies to penetrate and create demand for products.• Servicing of existing accounts efficiently to hold market share and gain more business.• Arranging Marketing Events.Sales Activities• Preparation of Annual operating plan for the dealerships based on the market potential analysis.• Targets achievement and result oriented focus on financials, turnover, collection, new segments.• Preparation of weekly sales forecasts and marketing reports with future plans. Market Research:• Prepares and updates market, customer, product, and competitor summaries.• Mapping competition activity• Technical & Service expertise• Service network & systems planning and establishment for logging, tracking and resolution of field concerns to keep breakdown time to minimum• Dealer identification, development in terms for sales, service and administration readiness for new business. • Planning for spare part inventory and flow in coordination with plant and zonal stock• Capability enhancement of dealer sales & service manpower through training• Management of new product promotion activities for extreme north India • Team building for resolution of future field and warranty issues Show less

• 

  Tata Motors

  Oct 2011 - Dec 2018

  Regional parts Manager : Responsible for both service and retail channel for UP and Uttrakhand• Managing spare part business for 35 Dealer, 20 TASC and 2 Distributor, handling all the sales & marketing activities • Leading a team of 35 Distributor people for spare part sales functions • Coordination with W/H and SCM for timely deliveries • Order planning and tracking in order to ensure all channel partner archive their target • Formulating pre and post marketing activities for successful launch of new sessions to increase the brand awareness • Keeping a track of competitor’s activities and current market trends and accordingly implementing the appropriate marketing initiatives • Communicating with channel partners to develop leads and sell company products and services to them for profitable business• Identifying all potential sales opportunities including distribution strategies and re seller agreements in order to ensure primary and secondary sales target are met • Visiting potential customers for new business and providing them with suitable proposals• Coordinating with major clients on regular basis with focus on increasing business by providing them complete strategic, logistical and operational assistance• Dealing with customer/ client’s enquiries in-person, over the phone or via email; contacting prospective customers and discussing their requirements• Accountable for performing various activities like:• Appointing authorized retailers • Appointing Mechanic for Loyalty program• Billing of workshop garages• Responsible for managing the Distributor Profitability as well as the Retail Quality• Imparting training to the Distributor Team DSR, SPM, BM & GM on product specifications Show less After Sales Service: Central & Eastern UP• Coordinator for 3 area offices for BUS Line Of Business• Service marketing activities, field campaign and customer meet planning execution and presentation in Review meeting with senior management as area office coordinator• Support to sales dept. in conversion of larger size deals • Relationship management with corporate customers and government bodies (UPSRTC, ARMY & POLICE) to arrange prompt services for them in order to meet CSI targets• Spare parts sales planning, reviews and follow up with dealer workshops to meet targets. Coordination with regional office and head office and respective plants for smooth supply of spare parts at workshops.• Sales of various value added products and services like Prolife aggregates, AMC, telematics, Tata delight, TMI, TATA OK etc • ASO coordinator for workshop manager’s monthly & annual review meet • Maintaining huge range (0.5 ton to 49 tons) of products in the market. Customer complain resolution • Failure analysis & Product feedback for design improvement in coordination with R&D and plant quality team• Tool, facility, system and Manpower requirement planning for service network expansion, recruitment of new channel partners and coordination till commencement of business• Audits and performance evaluation of channel partners to safeguard growth of business• Training requirement evaluation and arrangement of training of service technicians at workshop and at service training centers• Warranty administration and audits to control the process and cost Show less

  • Senior Manager Spare Part Sales

    Sept 2014 - Dec 2018

  • Manager- Customer Support

    Oct 2011 - Sept 2014
• 

  VE Commercial Vehicles Ltd.

  Dec 2018 - now

   Played a leadership role in “Network Expansion” in Madyapradesh, Maharastra & Goa and Contributed in up-gradation of existing workshopsin line with current norms Sales support, Brand boosting & confidence building activities with customers Developed business plan for service, reviewed the performance and identified gaps & action to bridge gapsregion (dealer viability by indexing) Involved in new era findings in business development involving new market development & nourishment, newproduct launch & performance monitoring, spares & networks targets completion and training & development SOP & “Attributes for enhanced CSI, SDD & TAT Standard practice for improved service in “Same Day Delivery, Appointment System, Happy Hours, PRSStandardization, Complaint Redressal Mechanism, First Time Right, Tracking Sheets, Performance MonitoringSystem and Training & Development of Manpower Learnt about dealer business health by indexing & deciding course of action for business profitability withprojection techniques “spare parts management” for smooth service functioning Off-road vehicle support on outreach and restoration TAT enhancement though effective deployment ofmobile service vans at blind spots and driving efficiencies through monitoring mechanism Service commercials and value added product sales Technical support & Interface with Uptime for quick support Infra processes & competency planning for ensuring quality service delivery after launch of BSVI technology Customer care experience management through advancement of existing service infra and process Show less

  • Zonal Business Head

    Sept 2024 - now

  • Regional Key Account Manager and Area Service Manager retail and IS STU

    Jan 2024 - Sept 2024

  • Area Manager Service, Parts, and Retail Excellence

    Sept 2019 - May 2024

  • Area Manager Service - HD Trucks

    Dec 2018 - Sept 2019