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Satwinder Kaur

Call Center Representative

767 followers

Brampton, Ontario, Canada

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Timeline
About me
Business graduate Sheridan College
Education
- Sheridan College
  2019 - 2020
  Business management Business Administration and Management, General
  At Sheridan College, I have completed my diploma: Business Management and which covers topics like Analysis of the business environment- Managing a business, Marketing, Accounting, Human resources, Finance, and Business Information Systems. I am learning about managing a business, decision making, and monitoring businesses or projects.
Experience
- Manpower
  Mar 2021 - Jul 2021
  Call Center Representative
  •Adhered to company policies and scripts to consistently achieve call-time and quality standards.•Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.• Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Bill Gosling Outsourcing
  Oct 2022 - Apr 2023
  Collections Agent
  • Analyze the customers’ financial situation and offer the best payment solutions.• Initiate consumer negotiations for debt recovery through phone contact• Negotiate settlements or monthly payment allowances within specific client guidelines.• Perform collection calls on assigned accounts in their work queue, predictive dialer, and inbound calls.
- Bank of America
  Jul 2023 - Nov 2023
  Customer Service Representative
- CIBC
  Nov 2023 - now
  Financial Services Representative
Licenses & Certifications
- CPR (CPR)
  Canadian Red Cross