Satwinder Kaur

Satwinder Kaur

Call Center Representative

Followers of Satwinder Kaur767 followers
location of Satwinder KaurBrampton, Ontario, Canada

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  • Timeline

  • About me

    Business graduate Sheridan College

  • Education

    • Sheridan College

      2019 - 2020
      Business management Business Administration and Management, General

      At Sheridan College, I have completed my diploma: Business Management and which covers topics like Analysis of the business environment- Managing a business, Marketing, Accounting, Human resources, Finance, and Business Information Systems. I am learning about managing a business, decision making, and monitoring businesses or projects.

  • Experience

    • Manpower

      Mar 2021 - Jul 2021
      Call Center Representative

      •Adhered to company policies and scripts to consistently achieve call-time and quality standards.•Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.• Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.

    • Bill Gosling Outsourcing

      Oct 2022 - Apr 2023
      Collections Agent

      • Analyze the customers’ financial situation and offer the best payment solutions.• Initiate consumer negotiations for debt recovery through phone contact• Negotiate settlements or monthly payment allowances within specific client guidelines.• Perform collection calls on assigned accounts in their work queue, predictive dialer, and inbound calls.

    • Bank of America

      Jul 2023 - Nov 2023
      Customer Service Representative
    • CIBC

      Nov 2023 - now
      Financial Services Representative
  • Licenses & Certifications

    • CPR (CPR)

      Canadian Red Cross