Mark Mulder

Experience

• 

  Amco Nederland u.a.

  Nov 1986 - Oct 1992

  Commercial Employee

  Administrative and commercial employee. Invoicing, accounting and automation price book.

• 

  UWV

  Oct 1992 - May 2000

  Team leader Incasso - GAK Nederland BV - later UWV

  Team Leader Cash Collection, manage groups from 4 of up to 12 employees, legal collection and fraud cases.

• 

  BT

  Jun 2000 - Oct 2021

  Manager AMEA collection team of 8 collectors with an average monthly target of £m50. Key driver in building and migrating operational collection activities to a Shared Service Centre in Kuala Lumpur, Malaysia + training local staff and local manager. Successfully achieved objectives in the field of (cost)efficiency by optimizing work processes, reporting, automation, escalation and dispute management, improving communication skills and empowerment of employees. This, resulting in a Days Sales Outstanding (DSO) improvement of 45 days. Projects on new Collection system and Interest on Late Payment. Show less

  • Business Support Manager International Collections - BT Global, Worldwide

    Apr 2019 - Oct 2021

  • International Cash Collection Manager AMEA - BT Group Global Services

    Apr 2016 - Mar 2019

  • International Cash Collection Manager EUROPE - BT Global, Worldwide

    Sept 2014 - Mar 2016

  • Cash Collection Manager - BT Global Services, Benelux & Nordics

    Jun 2000 - Aug 2014
• 

  Enreach NL

  Jul 2022 - now

  Credit manager

  Daily coordination of the Credit Control team, managing, coaching and supervising the Credit Controllers. HR activities, optimizing the Credit Control processes and portfolio management of the risk debtors. Drafting and discussing management reports and application management.