Megan Murray

Experience

• 

  United States Air Force

  Jun 2003 - Jun 2007

  Financial Management Specialist

  • Prepared, verified, computed, and processed up to 1,000 pay transactions per month for military and civilian personnel at a major military installation• Prepared accountability records and reports for domestic and foreign operations• Performed customer service, handling inquiries over telephone and in person to resolve pay problems and to process pay and travel transaction documents

• 

  Citi

  Oct 2007 - Mar 2014

  Manager-Foreclosure Claims

  • Conducted interviews and made hiring decisions to fill a rapidly growing team, and provided monthly and annual reviews for all local employees• Manage and organize the workflow for a department of 75 data processors and team leads located both locally and offshore• Amended procedures to reduce claim losses by $20,000.00 per month.• Monitor for the recovery of over $67 Million in claims proceeds per year.

• 

  Pacific Union Financial, LLC

  Mar 2014 - Aug 2015

  Claims Specialist

  • Processed claims for all default and investor loan types including USDA, VA, FHA, MI, FNMA, and FHLMC.• Implemented procedures, reporting, and systems to ensure claims were filed timely and the company received maximum reimbursement.• Analyzed all claims for loss amounts, which were reported to management along with corrective action suggestions.

• 

  Rushmore Loan Management Services LLC

  Aug 2015 - Sept 2017

  Claims Supervisor

  • Oversee local, vendor, and offshore processors to facilitate the filing of all claim types for severely defaulted loans. These claims present unusual challenges such as obtaining documents from multiple prior servicers. • Implemented procedures, reporting, and systems to ensure claims were filed timely and the company received maximum reimbursement.• Managed HUD audit, including preparing documentation for the audit, and working to mitigate any findings.

• 

  BOK Financial

  Sept 2017 - Sept 2023

  AVP Default Claims

  • Implemented comprehensive loss analysis process for all default and investor loan types including USDA, VA, FHA, MI, FNMA, and FHLMC.• Created reporting for management to monitor losses and identify areas of improvement.• Trained new hires on claim filing processes and created reconciliation spreadsheet for expense claims.

• 

  U.S. Department of Housing and Urban Development

  Jun 2023 - now

  Loan Guarantee Specialist

  • Review claims submitted by lenders for accuracy and documentation, make payment determination and report findings to management.• Work with lenders to provide training and request documentation to ensure claims are being filed correctly and can be submitted for payment.• Work with management to streamline processing of various 184 claim types including LMA, CWCOT, and Supplemental Claims.• Assist with policy writing and updates for FHA 184 program.