Samuel Mvunelo

Experience

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  Neotel

  Sept 2012 - Nov 2014

  Customer Support Engineer

  Inbound 1st line SupportSeptember 2012 – March 2013• Inbound Technical support, CE connectivity and QoS assistance Outbound 2nd line SupportApril 2013 – October 2013• Resolving 1st line Support tickets and attending to clients’ written communication.• Incident escalation to NOC and Field Service Engineers.Broadband Support SpecialistNovember 2013 – November 2014• Provisioning & troubleshooting broadband services (LTE & WIMAX).• Resolving 2nd line support broadband tickets and providing training• Testing newly deployed solutions while providing 1st Tier support Show less

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  MWEB Small Business

  Nov 2014 - Jan 2016

  Network Support Engineer

  • Network Monitoring• Cisco Routers and Switch configuration• Installing Cisco Switches & Routers when required• Trouble-shooting and error tracing• Troubleshooting WAN & LAN Networks Leased Lines, Tunnels, ATM, MPLS & VSAT• Troubleshooting within Data Centre (UCS) & Nexus OS• Troubleshooting BGP, OSPF & EIGRP Routing Protocols• Troubleshooting Unix and Microsoft mail Security (MIG & Mail Marshall) • Troubleshooting Unix Security platform (Sophos Firewall & Percol8)• Troubleshooting and Provisioning Hosted DNS Records and WebHosting• Configure and Troubleshoot BGP• SNMP• Call escalation• Logging of incoming support calls on the MWEB call management system• Manage and respond to all reported network events-internally and externally• Support most technical aspect of a Converged Network infrastructure, Including IP networking, WAN connectivity, Telco related• Liaising with client on all network events and fault resolutions• Documentation• SLA Management• Reports Show less

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  Vodacom Business Africa

  Feb 2016 - Nov 2023

  Network Assurance Engineer

  • Documentation• Support all technical aspect of a Converged Network infrastructure, Including IP networking, Wan connectivity, Telco related problems ,Firewall ,DNS ,Servers ,TCP/IP ,MPLS ,QoS ,GSM related products• Router Configuration• Configure and Troubleshoot BGP• Troubleshooting Voice issues• Troubleshooting Wan & LAN Networks Leased Lines, Tunnels, ATM, MPLS & VSAT• SLA Management• Monitoring all Converged network services• Manage and respond to all reported network events-internally and externally• Liaising with client on all network events and fault resolutions Show less

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  Altron

  Nov 2022 - now

  Specialist: Network Engineer

  • Escalation point for TAC (Technical Assistance Centre) for all Altron clients.• Administer, maintain and upgrade Altron’s core network and security equipment (FortiGate)• Responsible for the development of Low Level Designs, IP Planning and Layer 2/3 segmentation in new projects• Deployment of Virtual Domains (FortiGate), maintenance, administration and configuration• Administration, configuration & maintenance of Cisco Access Points• Administration, configuration & maintenance of Cisco Wireless Controller• Administration, configuration & maintenance of Cisco Identity Service Engine (ISE)• Administration, configuration & maintenance of Cisco DNA Centre• Administration, configuration & maintenance of Cisco routers• Implementation, administration and maintenance of SDWAN (Meraki)• Administration, configuration &Troubleshoot of routing and routed protocols• Troubleshooting routing, switching and security issues between managed devices and the core• Enforcing agreed SLAs through escalation matrix within vendors(3rd parties) and suppliers Show less