Besher Khalaf

Experience

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  Vacation Tours

  Jun 2011 - Sept 2011

  Ticketing and Reservation Department

  - Arranging flights, insurance and accommodation- Keeping clients up to date with any changes- Network with tour operators- Meet profit and sales targets

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  Al Afaq Travel Agency

  Oct 2013 - May 2014

  Reservation Department

  # Promoting and marketing the business.# Dealing with customer queries and complaints.# Confirm bookings and notify clients of luggage limits and insurance, medical, passport and visas.# Maintaining statistical and financial records.# Issue tickets for travel, accommodation vouchers and all relevant documentation.# Deal with occurring travel problems, complaints or refunds.

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  Look in MENA

  Oct 2013 - now

  International Contests Officer
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  Rotana Hotel Management Corporation PJSC

  Feb 2015 - Dec 2020

  * Responsible for selling off-site events and locations.* Handle all meetings and catering enquiries according to standard procedures.* Act as a one-stop shop for clients for detailed event planning and work closely with banquet operations, food & beverage management, rooms division operation, finance and external suppliers * Satisfy the need of the clients whilst optimizing hotel revenue through strategic yield management and up selling of hotel facilities and services.* Work closely with the Area Sales MICE Team to achieve monthly sales target.* Conduct site inspections, client entertainment and familiarization.* Send all correspondence to clients regarding banquet events, such as proposals, confirmation or agreement letter, amendments, etc. Show less -> Prepare and type sales team’s offer letters, update the sales database system and ensure it is reviewed and properly checked before handing it for signature.-> Compose letters, memos, faxes and other mail on behalf of the Director of Sales and other executives -> Maintain a prompt and accurate follow up and trace system for all correspondences -> Handle all incoming calls and guest’s inquiries in the absence of the sales team and channel to the concerned if the inquiry requires immediate action.-> Ensure that the sales month end report is accomplished and submitted on time.-> Ensure that all correspondence and offers related to the sales team goes out within maximum of 24 hours.-> Communicate well at all levels dealing with the various administrative demands placed by the pressurized working environment.-> Ensure that all equipment is in proper working order and cultivate care for all equipment used. Show less

  • Sales Manager

    Nov 2018 - Dec 2020

  • Events Manager

    Apr 2017 - Oct 2018

  • Events Executive

    Sept 2014 - Mar 2017

  • Sales & Events Coordinator

    Feb 2015 - Oct 2015
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  Rotana Hotel Management Corporation PJSC

  Aug 2023 - now

  Sales Manager