Deep Enrich
Ziortxa Castillo
Teacher assistant of Integral and differential Calculus
354 followers
Ipojuca, Pernambuco, Brazil
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About me
Supervisor de recepción en A Concept Hotel & Spa
Education
Universidad Nacional Andrés Bello
2012 - 2015B.S in International Hospitality Management Hospitality Administration/Management Estudiante destacado de la generación
Experience
Math department, Universidad Andrés Bello
Jan 2013 - Jan 2015Teacher assistant of Integral and differential Calculus
Marriott International
Aug 2013 - Nov 2013Internship in Event Department as Red Coat
Oct 2013 - Nov 2013Internship in Concierge lounge
Aug 2013 - Sept 2013
Courtyard by Marriott
Jan 2016 - Aug 2018Supervisión general de la recepción.Líder a cargo del turno.Manejo de quejas y solicitudes de huéspedes.Guía y apoyo a los asociados en las tareas diarias.Comunicar expectativas de desempeño y metas a los asociados.Desarrollo de planes para lograr metas de satisfacción de huéspedes.Manejo de inventario de habitaciones (room controller).Entrenamiento on-the-job a nuevos colaboradores.Revisión y procesamiento encuestas de satisfacción.Control de stock tienda interior.Realización de turnos.6 personas a cargo. Show less
Front Desk Leader
Mar 2017 - Aug 2018Front Desk Agent
Mar 2016 - Feb 2017Asistente Gerente Operaciones
Jan 2016 - Feb 2016
ICON Hotel
Feb 2019 - Feb 2020Supervisora de RecepciónA Concept Hotel & Spa
Aug 2020 - nowSupervisor de recepción
Dec 2020 - nowGuest Experience Agent
Aug 2020 - Nov 2020
Licenses & Certifications
Certificate in International Hotel Operation
Glion Institute of Higher Education
Honors & Awards
- Awarded to Ziortxa CastilloHonor Circle of Faculty of Economics and Business - 2013
Languages
- spSpanish
- enEnglish
- poPortuguês
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