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Sahej Walecha

Sahej Walecha

Sr. Sales Officer

location of Sahej WalechaDelhi, India

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  • Timeline

  • Skills

    Account Management
    Adaptable
    Collaborative team player
    Communication and Collaboration
    CRM proficiency
    Customer Success
    Public Relations
    Relationship Building
    Results-driven inside professional
    Sales & Marketing

  • About me

    As an Account Manager at TravClan, I leverage my sales and marketing skills to drive partner success and growth. I have a proven track record of exceeding sales targets and performance goals through proactive customer engagement and expert product knowledge. I also have experience in resolving customer complaints efficiently, turning challenges into opportunities to strengthen customer relationships and drive repeat business. In addition to my current role, I have previously worked as a Senior Operations Representative at Concentrix and a Sr. Sales Officer at HDB Financial Services Ltd., where I managed two distinct lines of business and built and maintained strong client relationships. I am passionate about delivering tailored support, actionable insights, and solutions to enhance satisfaction and business growth. I hold a Bachelor of Commerce degree from Maharaja Agrasen Himalayan Garhwal University and a HubSpot Inbound Marketing Certification.

  • Education

    • University of Delhi

      -
      Master of Business Administration - MBA

      Marketing

    • Maharaja Agrasen Himalayan Garhwal University

      -
      Bachelor of Commerce - BCom

  • Experience

    • HDB Financial Services Ltd.

      Apr 2021 - Sept 2022
      Sr. Sales Officer

      -Maintains relationships with clients by providing support, information, and guidance.-Ensuring that all sales administration and customer service activities run smoothly.-Administer all clients’ queries on financial issues, manage effective resolution of allcustomer complaints.-Supervise all finance sales process and manage multiple responsibilities.

    • Concentrix

      Oct 2022 - Jun 2024
      Senior Operations Representative

      -Promote and sell our products and services to customers, ensuring to highlight the benefits and features of higher-tier products or packages for potential upselling.-Resolve customer complaints and issues promptly and efficiently, aiming for complete customer satisfaction.-Meet and exceed performance targets and goals set by the company, consistently striving for excellence.-Stay updated with any changes in product offerings, promotions, and pricing to provide accurate and relevant information to customers.-Collaborate with other departments, such as sales, marketing, and customer support, to ensure seamless and exceptional service delivery to customers.-When interacting with customers, maintain a professional and friendly tone, demonstrating empathy and active listening skills.-Document customer interactions and feedback to provide valuable insights for improving products and services.-Adhere to company policies and procedures, including ethical standards and data privacy regulations, while interacting with customers.-Continuously enhance product knowledge and sales techniques through training and self-development initiatives.-Strive to build long-term customer relationships by providing personalized recommendations and exceptional customer service. Show less

    • TravClan

      Sept 2024 - now
      Account Manager

  • Licenses & Certifications

    • HubSpot Inbound Marketing Certification

      HubSpot
      Oct 2023