Nick S.

Experience

• 

  Lowe's Companies, Inc.

  Mar 2011 - Sept 2013

  Customer Service Associate

  While serving as a Customer Service Associate, I provided daily, high-quality customer service to multiple customers and resolved difficult issues with effective communication. I also maximized efficiency by answering sales calls and assisting customers with catalog purchases. Finally, I researched customer inquiries and complaints and developed strategic plans to build customer rapport. Below is an accomplishment during my tenure:• Acquired multiple promotions and training to provide cross-departmental assistance throughout various stores. Show less

• 

  Area Wide Protective (AWP)

  Sept 2013 - Jan 2017

  As the Assistant Facility Manager, I oversaw a variety of duties. I assisted with the onboarding and training process of over 200 staff members. I oversaw the development of an executive team to cover the swift location growth. I managed projects from conception to completion while ensuring that timeline, budget, and scope were met. I controlled profit attainment, financial and operational planning, payroll, and employee performance. I also delivered presentations to executives to ensure that strategic plans aligned with objectives. Here are a few of my accomplishments achieved during my tenure:• Improved professional development program by providing training to personnel and setting and evaluating goals.• Boosted client ratings by leading client relations and providing high quality customer service.• Launched multiple sites throughout the United States and administered training to personnel to ensure proper rollout. Show less I was promoted to a Project Manager. During my tenure, I orchestrated departmental operations analyses and suggested improvement processes. I created high profile proposals for external partners. I also collaborated with all departments to organize employee schedules. I headed the training and leadership development program. I composed unit description and specification documents to ensure regulatory compliance. I analyzed multiple ongoing projects to discover issues, perform forecasting, and prepare cost estimates. Finally, I facilitated weekly departmental meetings to assess programs and resolve pertinent issues. Below are my top achievements:• Increased staff productivity and improved resource efficiency by introducing technical procedures and solutions.• Reduced costs by completing multiple projects ahead of schedule, under budget, and within organizational standards. Show less

  • Assistant Facility Manager

    Nov 2015 - Jan 2017

  • Project Manager

    Jun 2015 - Nov 2015

  • Traffic Control Technician

    Sept 2013 - Jun 2015
• 

  Survitec Group Ltd.

  Jan 2018 - Feb 2018

  Quality Control Specialist
• 

  Nelson corp

  Feb 2018 - Jun 2018

  Production
• 

  Area Wide Protective (AWP)

  Jun 2018 - Feb 2020

  • assistant facility manager

    Dec 2018 - Feb 2020

  • Project Manager

    Jun 2018 - Dec 2018
• 

  Overdeliver

  Apr 2020 - Jun 2020

  Delivery Driver
• 

  Medina County Solid Waste District

  Oct 2020 - May 2021

  Solid waste operator
• 

  LANE LOGIX

  May 2021 - Jun 2024

  Project Manager
• 

  Agpro Equipment

  Aug 2024 - now

  Parts Salesperson