Arun Kumar Narayanan

Experience

• 

  First Flight Couriers Limited

  Dec 1996 - Dec 2000

  Branch Executive

  Transport Management : Supervised the loading, scheduling, planned dispatch and routing of consignments to respective destinations.Managed Delivery of Inbound shipments through chain of Delivery staffs.Synchronization of Logistics and Scheduling to achieve the perfect Linehaul.

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  Lee & Muirhead Pvt. Ltd.

  Mar 2005 - Jul 2006

  Executive Operations

  Warehousing & Logistics Management

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  NewAge Software & Solutions

  Aug 2006 - Feb 2015

  • Service Delivery Management- Head a Shared service center providing specialized BPO Services for Logistics Service Providers. Ensure performance delivery, service level achievement, savings and contract assurance. Establish policies designed to ensure consistently high service performance, monitor employees and evaluate customer feedback to develop quality improvement processes for Sea-Air Import/Export Documentation /Operations activities.• Lead, plan, direct and control all activities related to the daily operations. Identify and sort issues impacting on achievement of service delivery.• Transition and Transformation: Oversee the management systems that provide the controls necessary for effective service management, resource management, contract management and Billing Process.• Human Resource -Personal administration, Recruitment, Remuneration, Performance appraisals. Managed 8 direct and 140 indirect reports across the COE• Managed Cash flow & operational budget activities for services. Evaluate & report COE Performance.• Stakeholder Management: Manage overall internal/external Client relationships. Show less

  • Head Service Delivery-COE Operations

    Mar 2013 - Feb 2015

  • Assistant Manager

    Aug 2006 - Feb 2013
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  Olam Information Services Private Limited

  May 2015 - now

  Manager Supply Chain Operation

  • Lead and Manage Service Delivery of International Supply chain & Logistics Process(Order Management, Procurement / Imports-Exports, Shipping & Logistics activities) for OLAM Packaged Foods Business in Ghana and Nigeria. Coordinate for raw materials and delivery with suppliers, vendors, and Liners.• Plan and Manage Projects to ensure the performance & delivery of the services withintimelines. Manage Process Migration and Transition of shipping & Logistics activities.• Hire, Train and maintain the high-quality team, track service metrics SLA/TAT, manage FTE• Manage SCM Projects. Oversee Design/Implementation, fix process flow issues.• Optimize supply chain activities and documentation for productivity• Provide knowledge to the team to enable the design of architecture, business processes, tech and data solutions• Partner with business stakeholders to establish and deliver value/cost/efficiency with respect to supply chain, procurement and logistics to the BU. Show less