Olivia Gori

Olivia Gori

Customer Service Representative

Followers of Olivia Gori500 followers
location of Olivia GoriAustin, Texas Metropolitan Area

Connect with Olivia Gori to Send Message

Connect

Connect with Olivia Gori to Send Message

Connect
  • Timeline

  • About me

    Advertiser Experience at TikTok

  • Education

    • Gustavus Adolphus College

      2013 - 2017
      International Business

      Activities and Societies: Gustavus Women in Leadership Gustie Study Buddies Tennis Lacrosse Divest

    • University College Dublin

      2016 - 2016
      Business Administration and Management, General

      Activities and Societies: Mountaineering Club International Student Society Semester studying abroad

  • Experience

    • ABILITY Network

      Aug 2013 - Aug 2013
      Customer Service Representative

      Support clients through billing process.Collect data and report back to management about best practices moving forward Troubleshoot technical issues regarding the website.Gained skills in basic data entry as well as communicating over the phone.

    • Christos Greek Restaurant

      Jun 2014 - Dec 2015
      Banquet Server

      Help set up venue, primarily wedding receptions.Serve food and drinks as well as assist the guest in whatever they need.Provide excellent customer service.Take down the venue.

    • Big Sur Lodge

      Jun 2016 - Aug 2016
      Server

      Serve customers in the restaurant and coffee shop.Work in a team to provide excellent customer service

    • Magni Global Asset Management LLC

      Dec 2016 - Feb 2017
      Research Analyst Intern

      Research companies thoroughly and accurately in order to complete surveys Submit surveys on time and effectively communicate with supervisor

    • Gustavus Adolphus College

      Jan 2017 - Jun 2017

      Direct incoming calls to the correct department. Assist student with study away related questionsManage the social media page for Gustavus Study AwayPlan and execute the study away fairAdvise students on the specifics of each program offered

      • Telecommunications

        Oct 2015 - Jun 2017
      • Study Away Peer Advisor

        Jan 2017 - May 2017
    • LIFETIME FITNESS

      Jun 2017 - Oct 2019
      Member Relations Associate

      Work in a queue to assist members and team members from all club locations with issues related to membership, technical difficulties, payments, and new club openings via email and phone.Understand and verbalize extensive knowledge regarding policy, procedure, legal practices, and payment details.Identify recurring issues and patterns among specific gym locations.Fully investigate the source of recurring issues.Work with appropriate teams and departments to solve recurring issues with a long term, sustainable solution.Collaborate with HR, Marketing, IT, Legal, and other departments to solve member or team member issues. Show less

    • Devil's Thumb Ranch Resort & Spa

      Oct 2019 - Jun 2021

      Use multitasking skills to serve hundreds of guests at a 5 star level.Identify inefficiencies within the serving process and work with management to find creative solutions.Analyze revenue metrics to determine where improvements can be made and how we can optimize staff and resources through COVID 19.Display and retain extensive knowledge regarding wine, beer, cocktails, various Wagyu cuts, and locally sourced ingredients.Maintain a professional demeanor throughout the resort, on and off duty.Handled a high volume of customers regularlyWelcomed guests as they arrivedTook ordersServed foodChecked on guests frequentlyBussed tablesSet up payments by POSKept the restaurant clean and sanitary Show less

      • Residential Advisor

        Feb 2020 - Jun 2021
      • Yoga Instructor

        Dec 2020 - May 2021
      • Server

        Oct 2019 - May 2021
    • TikTok

      Jun 2021 - now
      • Advertiser Experience - Partner Development Manager

        Sept 2023 - now
      • Appeals Specialist

        Jun 2021 - Sept 2023
    • MY LOVE FUR PAWS PET CARE, LLC

      Feb 2022 - Oct 2023
      Pack leader

      Care for all the boarding and daycare dogs.Work on a team to ensure all animals are safe and at ease while away from their owners.Feed and medicate animals when necessaryMaintain cleanliness within the facilityComplete services for dogs such as walks, ball time, snuggles etc.Continue to develop dog handling skills and best practices

  • Licenses & Certifications

    • 235 hour yoga certification

      Devanadi School of Yoga & Wellness
      Apr 2019
  • Honors & Awards

    • Awarded to Olivia Gori
      Deans List Gustavus Adolphus College Dec 2013 Received recognition for excellent grades 3 years in a row.
    • Awarded to Olivia Gori
      Service Award for District 622 District 622 School Board May 2013 Issued the Service Award for District 622 for 2 years of outstanding service on the school board. I served as the student representative for Tartan Senior High school.