Olivia Gori

Customer Service Representative

500 followers

Austin, Texas Metropolitan Area

Connect with Olivia Gori to Send Message

Connect

Connect with Olivia Gori to Send Message

Connect

Timeline
About me
Advertiser Experience at TikTok
Education
- Gustavus Adolphus College
  2013 - 2017
  International Business
  Activities and Societies: Gustavus Women in Leadership Gustie Study Buddies Tennis Lacrosse Divest
- University College Dublin
  2016 - 2016
  Business Administration and Management, General
  Activities and Societies: Mountaineering Club International Student Society Semester studying abroad
Experience
- ABILITY Network
  Aug 2013 - Aug 2013
  Customer Service Representative
  Support clients through billing process.Collect data and report back to management about best practices moving forward Troubleshoot technical issues regarding the website.Gained skills in basic data entry as well as communicating over the phone.
- Christos Greek Restaurant
  Jun 2014 - Dec 2015
  Banquet Server
  Help set up venue, primarily wedding receptions.Serve food and drinks as well as assist the guest in whatever they need.Provide excellent customer service.Take down the venue.
- Big Sur Lodge
  Jun 2016 - Aug 2016
  Server
  Serve customers in the restaurant and coffee shop.Work in a team to provide excellent customer service
- Magni Global Asset Management LLC
  Dec 2016 - Feb 2017
  Research Analyst Intern
  Research companies thoroughly and accurately in order to complete surveys Submit surveys on time and effectively communicate with supervisor
- Gustavus Adolphus College
  Jan 2017 - Jun 2017
  Direct incoming calls to the correct department. Assist student with study away related questionsManage the social media page for Gustavus Study AwayPlan and execute the study away fairAdvise students on the specifics of each program offered
  - Telecommunications
    Oct 2015 - Jun 2017
  - Study Away Peer Advisor
    Jan 2017 - May 2017
- LIFETIME FITNESS
  Jun 2017 - Oct 2019
  Member Relations Associate
  Work in a queue to assist members and team members from all club locations with issues related to membership, technical difficulties, payments, and new club openings via email and phone.Understand and verbalize extensive knowledge regarding policy, procedure, legal practices, and payment details.Identify recurring issues and patterns among specific gym locations.Fully investigate the source of recurring issues.Work with appropriate teams and departments to solve recurring issues with a long term, sustainable solution.Collaborate with HR, Marketing, IT, Legal, and other departments to solve member or team member issues. Show less
- Devil's Thumb Ranch Resort & Spa
  Oct 2019 - Jun 2021
  Use multitasking skills to serve hundreds of guests at a 5 star level.Identify inefficiencies within the serving process and work with management to find creative solutions.Analyze revenue metrics to determine where improvements can be made and how we can optimize staff and resources through COVID 19.Display and retain extensive knowledge regarding wine, beer, cocktails, various Wagyu cuts, and locally sourced ingredients.Maintain a professional demeanor throughout the resort, on and off duty.Handled a high volume of customers regularlyWelcomed guests as they arrivedTook ordersServed foodChecked on guests frequentlyBussed tablesSet up payments by POSKept the restaurant clean and sanitary Show less
  - Residential Advisor
    Feb 2020 - Jun 2021
  - Yoga Instructor
    Dec 2020 - May 2021
  - Server
    Oct 2019 - May 2021
- TikTok
  Jun 2021 - now
  - Advertiser Experience - Partner Development Manager
    Sept 2023 - now
  - Appeals Specialist
    Jun 2021 - Sept 2023
- MY LOVE FUR PAWS PET CARE, LLC
  Feb 2022 - Oct 2023
  Pack leader
  Care for all the boarding and daycare dogs.Work on a team to ensure all animals are safe and at ease while away from their owners.Feed and medicate animals when necessaryMaintain cleanliness within the facilityComplete services for dogs such as walks, ball time, snuggles etc.Continue to develop dog handling skills and best practices
Licenses & Certifications
- 235 hour yoga certification
  Devanadi School of Yoga & Wellness
  Apr 2019
Honors & Awards
- Awarded to Olivia Gori
  Deans List Gustavus Adolphus College Dec 2013 Received recognition for excellent grades 3 years in a row.
- Awarded to Olivia Gori
  Service Award for District 622 District 622 School Board May 2013 Issued the Service Award for District 622 for 2 years of outstanding service on the school board. I served as the student representative for Tartan Senior High school.