Marcelo S.

Experience

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  IP1 Network Corporation

  Apr 2009 - Mar 2016

  Technical Sales Support Liason

  - Managed core technology issues and participated in business meetings to align IP networking technologies with client needs.- Conducted project scoping, management, and delivery, including VoIP network implementation and Quality of Service (QoS) monitoring.- Provided training sessions, application support, and maintained user manuals.

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  Uber

  Apr 2016 - Oct 2021

  Driver

  - Completed over 10,000 trips, maintaining a 4.98-star rating for 6.5 years by delivering superior customer service.- Managed all operational duties, including bookkeeping, expense tracking, and vehicle maintenance.- Enhanced earnings by recruiting seven new drivers within one year.

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  Simply Barcodes

  Sept 2019 - Nov 2021

  CUSTOMER SALES EXPERT ADVISOR

  - Managed a $10M sales portfolio for domestic and international markets, ensuring superior product quality and customer satisfaction.- Conducted discovery calls to identify the best solutions for customer needs.- Provided education and training on barcodes, ensuring client compliance with retail and wholesale standards.- Achieved 139% of the sales goal in 2019 and 147% in 2020, the highest in company history.- Offered timely proposals and quotes, efficiently handling quotes, pricing, co-terming, up-selling, and contract reinstatement. Show less

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  The ISRC Team

  Sept 2019 - Nov 2021

  ISRC Specialist Manager

  - Sold various products and services to the music and video industry, working directly with producers, managers, indie artists, and label companies.- Educated clients on barcoding and registration processes, driving above-and-beyond sales and consultation experiences.- Delivered comprehensive service consultations for product releases to the public.

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  Arrow Electronics

  Jun 2022 - Jan 2023

  Customer Sales Specialist

  - Managed a $100M sales portfolio, ensuring top-notch customer satisfaction and product quality.- Conducted in-depth discovery calls to identify optimal solutions for customer needs.- Utilized a variety of sales and operational tools to maximize functionality and communication.- Provided timely proposals and quotes, handling quotes, pricing, co-terming, up-selling, and contract reinstatement.- Collaborated effectively with customers, partners, and associates to drive results.

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  Carriage Kia of Woodstock

  Feb 2023 - Mar 2023

  Car Sales Specialist
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  Quantificare

  Apr 2023 - May 2024

  Training Specialist and Customer Post Sales Support

  - Managed chain supply, post-sales, and pre-sales processes for 3D systems.- Provided comprehensive customer support and technical assistance for 3D imaging systems.- Handled customer service inquiries, ensuring timely and effective resolution of issues.- Conducted training sessions and offered technical support to clients to enhance their understanding and use of 3D systems.- Assisted with software updates, troubleshooting, and remote diagnostics to maintain optimal system performance.- Reported product defects, collaborated with R&D, and manufacturing teams to develop solutions.- Created training support documents and updated user manuals for new products.- Encouraged customers to subscribe to the Serenity contract and provided offers.- Managed licenses and software upgrades, and monitored warranty periods.- Interacted closely with Marketing, Sales, Production, and Supply Chain departments to ensure customer satisfaction. Show less