
Maegan Baker
Customer Service Officer

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About me
Director | Board Member | People, purpose, and process for impact
Education

University of Sydney
2015 - 2023Doctor of Philosophy - PhD Business
University of Sydney
2014 - 2015Master of Project Management Specialisation in Strategic Project Implementation and Management 7.0 GPA (7 point scale)Highest Result of Specialisation (2015), Top of Class (2014) Strategic Delivery of Change

University of Victoria
2002 - 2006Bachelor of Arts (BA) Anthropology (Major) and English (Minor) 6.85 GPA (9 point scale)Graduated with Distinction
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University of New England (AU)
2011 - 2014Juris Doctor Law 5.46 GPA (7 point scale)Activities and Societies: New England Award Recipient 6.25 Graduate Unit GPAOnly JD candidate to be awarded the New England Award in the Autumn 2014 class
Experience

St George Bank
Jan 2007 - Nov 2008Customer Service OfficerIn this position I was responsible for providing high-level customer service in a retail banking environment. I held positions of responsibility which included ATM cash custodian and coin custodian, often concurrently. I had minimal cash errors and received a number of customer service awards, including a 100% mystery shopper rating for customer service.

Wesley Mission
Nov 2008 - Mar 2011Structured Workplace Learning and Youth Mentoring CoordinatorIn this role, I organised work placements for high school students in vocational subjects. I also coordinated the recruitment and skilling of a volunteer workforce and youth cohort to engage in paired supportive relationships aimed at increasing the aspirations and achievements of disadvantaged youth. In both capacities, I regularly performed above target.

Australian Government Department of Employment
Mar 2012 - Mar 2014Regional Education, Skills and Jobs Coordinator - Southern Inland and Far South Coast NSWI work on a regional basis to develop capacity across governmental, non-governmental and private sectors, to build strategic partnerships, and to deliver on the priorities of my regional plans via outcomes in early childhood, school education, tertiary education and VET, and employment.

University of Western Sydney
Mar 2014 - Dec 2014Senior Project Officer - Pathways to SuccessIn this role, I liaised with a wide variety of professional and academic stakeholders, research current and potential admissions rubrics, and worked to strategically develop and plan an enhanced network of pathways to tertiary education.

University of Sydney
Dec 2014 - Apr 2017Working in the central Deputy Vice-Chancellor (Education)'s Strategy, Policy, Analytics and Administration portfolio, I contributed directly to the design, implementation and management of key strategic projects to achieve the goals of the University of Sydney's Strategic Plan 2016-2020. In this role, I was responsible for the coordination, implementation, and management of strategic projects and initiatives across the Teaching & Learning portfolio for the University's largest faculty, Arts & Social Sciences.
Senior Policy & Project Officer
Jul 2016 - Apr 2017Executive Officer- Teaching and Learning, Faculty of Arts and Social Sciences
Dec 2014 - Jul 2016

The University of Sydney Business School
Dec 2015 - nowCasual Academic: Entrepreneurship & Innovation, Project Management, Sustainability, Design Thinking
Western Sydney University
Apr 2017 - Jan 2021Executive Officer to the Deputy Vice-Chancellor and Vice-President (Academic)In this role, I coordinated budget, policy, projects and major activities for the Academic Division. I also supported the daily operations of the Deputy Vice-Chancellor (Academic)'s Office, and ensured the delivery of high-quality, accurate advice, submissions and communications to senior leadership, University-level committees, and external stakeholders.

Bradfield Development Authority
Dec 2020 - nowLeading the establishment and management of partnerships with and on behalf of the Advanced Manufacturing Readiness Facility (AMRF), including through development of strategic engagements, contracts between the AMRF and its users, partners, collaborators, and contributors, developing complex commercial strategies, and driving evidence-based decision making and proactive development of sound and well-balanced solutions that ensure the Government’s investments meet the highest standards of probity and public scrutiny. Show less
Director, AMRF Partnerships
Nov 2024 - nowDirector, Skills & Education (Partnerships)
Dec 2022 - Nov 2024Director, Skills & Education (Acting)
Dec 2020 - Dec 2022

Youth Flourish Outdoors Ltd
Oct 2024 - nowNon Executive Director
Licenses & Certifications

Storytelling for Influence
IDEO UJul 2022- View certificate

Having Difficult Conversations
Lynda.comApr 2018 - View certificate

Performance Review Foundations
Lynda.comApr 2018 
Power BI Course: Level 1
Centre for Continuing EducationMar 2023
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