Maegan Baker

Maegan Baker

Customer Service Officer

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location of Maegan BakerSydney, New South Wales, Australia

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  • Timeline

  • About me

    Director | Board Member | People, purpose, and process for impact

  • Education

    • University of Sydney

      2015 - 2023
      Doctor of Philosophy - PhD Business
    • University of Sydney

      2014 - 2015
      Master of Project Management Specialisation in Strategic Project Implementation and Management 7.0 GPA (7 point scale)

      Highest Result of Specialisation (2015), Top of Class (2014) Strategic Delivery of Change

    • University of Victoria

      2002 - 2006
      Bachelor of Arts (BA) Anthropology (Major) and English (Minor) 6.85 GPA (9 point scale)

      Graduated with Distinction

    • University of New England (AU)

      2011 - 2014
      Juris Doctor Law 5.46 GPA (7 point scale)

      Activities and Societies: New England Award Recipient 6.25 Graduate Unit GPAOnly JD candidate to be awarded the New England Award in the Autumn 2014 class

  • Experience

    • St George Bank

      Jan 2007 - Nov 2008
      Customer Service Officer

      In this position I was responsible for providing high-level customer service in a retail banking environment. I held positions of responsibility which included ATM cash custodian and coin custodian, often concurrently. I had minimal cash errors and received a number of customer service awards, including a 100% mystery shopper rating for customer service.

    • Wesley Mission

      Nov 2008 - Mar 2011
      Structured Workplace Learning and Youth Mentoring Coordinator

      In this role, I organised work placements for high school students in vocational subjects. I also coordinated the recruitment and skilling of a volunteer workforce and youth cohort to engage in paired supportive relationships aimed at increasing the aspirations and achievements of disadvantaged youth. In both capacities, I regularly performed above target.

    • Australian Government Department of Employment

      Mar 2012 - Mar 2014
      Regional Education, Skills and Jobs Coordinator - Southern Inland and Far South Coast NSW

      I work on a regional basis to develop capacity across governmental, non-governmental and private sectors, to build strategic partnerships, and to deliver on the priorities of my regional plans via outcomes in early childhood, school education, tertiary education and VET, and employment.

    • University of Western Sydney

      Mar 2014 - Dec 2014
      Senior Project Officer - Pathways to Success

      In this role, I liaised with a wide variety of professional and academic stakeholders, research current and potential admissions rubrics, and worked to strategically develop and plan an enhanced network of pathways to tertiary education.

    • University of Sydney

      Dec 2014 - Apr 2017

      Working in the central Deputy Vice-Chancellor (Education)'s Strategy, Policy, Analytics and Administration portfolio, I contributed directly to the design, implementation and management of key strategic projects to achieve the goals of the University of Sydney's Strategic Plan 2016-2020. In this role, I was responsible for the coordination, implementation, and management of strategic projects and initiatives across the Teaching & Learning portfolio for the University's largest faculty, Arts & Social Sciences.

      • Senior Policy & Project Officer

        Jul 2016 - Apr 2017
      • Executive Officer- Teaching and Learning, Faculty of Arts and Social Sciences

        Dec 2014 - Jul 2016
    • The University of Sydney Business School

      Dec 2015 - now
      Casual Academic: Entrepreneurship & Innovation, Project Management, Sustainability, Design Thinking
    • Western Sydney University

      Apr 2017 - Jan 2021
      Executive Officer to the Deputy Vice-Chancellor and Vice-President (Academic)

      In this role, I coordinated budget, policy, projects and major activities for the Academic Division. I also supported the daily operations of the Deputy Vice-Chancellor (Academic)'s Office, and ensured the delivery of high-quality, accurate advice, submissions and communications to senior leadership, University-level committees, and external stakeholders.

    • Bradfield Development Authority

      Dec 2020 - now

      Leading the establishment and management of partnerships with and on behalf of the Advanced Manufacturing Readiness Facility (AMRF), including through development of strategic engagements, contracts between the AMRF and its users, partners, collaborators, and contributors, developing complex commercial strategies, and driving evidence-based decision making and proactive development of sound and well-balanced solutions that ensure the Government’s investments meet the highest standards of probity and public scrutiny. Show less

      • Director, AMRF Partnerships

        Nov 2024 - now
      • Director, Skills & Education (Partnerships)

        Dec 2022 - Nov 2024
      • Director, Skills & Education (Acting)

        Dec 2020 - Dec 2022
    • Youth Flourish Outdoors Ltd

      Oct 2024 - now
      Non Executive Director
  • Licenses & Certifications

    • Storytelling for Influence

      IDEO U
      Jul 2022
    • Having Difficult Conversations

      Lynda.com
      Apr 2018
      View certificate certificate
    • Performance Review Foundations

      Lynda.com
      Apr 2018
      View certificate certificate
    • Power BI Course: Level 1

      Centre for Continuing Education
      Mar 2023