Thiago Dantas Lima

Experience

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  Advanced Computadores Ltda

  Aug 2008 - May 2010

  IT Technical Assistant

  • Responsible for the operation and maintenance of computers, laptops and printers, support for students in the IT area, helpdesk, network administration and installation of software and websites.• Expertise in monitoring the functioning of systems and machines (micros) in processing, solving irregularities that occurred during the operation.

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  Burger King Corporation

  May 2010 - Oct 2013

  Junior Support Analyst

  • Provision of support for 200 users in loco and remotely, opening and closing of internal and external calls for SLA management in services performed at the headquarters and third parties.• Troubleshooting and support for problems in applications and operating systems, maintenance of desktops and notebooks, as well as administration of systems, servers and printers.• Responsible for the point-to-point network, frame relay, MPLS and fiber optics, Cisco Catalyst switches, firewall, Cisco access point and AD, DHCP, DNS, Hyper V servers, among others. Show less

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  TACS Triunfo Administradora e Corretora de Seguros

  Oct 2013 - Apr 2015

  IT Analyst

  • Responsible for providing level I and II support to users, answering technical calls, suggesting solutions remotely and/or in person, installing and updating software.• Expertise in performing hardware and software maintenance, providing assistance in managing the internal computer network, in addition to managing mobile and fixed telephony resources.• Strategic link contingency planning to ensure high availability of employee activities, server migration management and backups.

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  Sertrading

  Mar 2015 - Apr 2024

  As an experienced IT professional, I manage IT infrastructure operations and projects, ensuring optimal service delivery, scope adherence, and KPI achievement. Additionally, I have been responsible for establishing the Cybersecurity division, ensuring its effective operation to enhance the security of our digital environment.Key Responsibilities:Lead and support teams in IT operations, infrastructure projects, information security, and Oracle Database management.Develop and enforce policies, manage hosts, and generate reports using Cisco Umbrella.Oversee routine maintenance, deployments, telecommunications infrastructure, networks, and OCI cloud.Ensure IT infrastructure availability and reliability to support all company operations and needs.Manage IT infrastructure contracts and supplier relationships.Oversee IT infrastructure budget, ensuring cost-effectiveness.Propose and implement IT solutions to meet the needs of company branches.Administer ITIL and COBIT processes.Respond to internal system calls, analyze indicators, set service priorities, and delegate tasks efficiently.Recommend and monitor innovative solutions for quality enhancement, operational and financial optimization, and service efficiency.Developed business continuity strategies to maintain operational integrity.Actively participated in the implementation and certification of ISO 27001, and compliance with ISO 27701.Coordinated priorities in line with business strategies, ensuring the deployment of relevant technologies.Monitored proof of concepts (POCs) to validate functionalities pertinent to the company's needs.Established external networks with partner companies to explore new technologies and propose enhancements to ongoing projects.Presented results to board members to align cybersecurity strategies with overall business objectives. Show less As a dedicated IT professional, I am responsible for supporting and training infrastructure and database operational teams, executing highly complex projects, and presenting proposals to the IT head for contract renewals and new technology operations.Key Responsibilities:Evaluate and identify technological solutions, manage supplier contracts, and oversee data center operations, ensuring adherence to ITIL best practices for customer service.Administer new technologies, prepare comprehensive budgets, manage information security, and participate in strategic decision-making meetings.Achievements:🏆 Successfully participated in DevOps technology deployment projects, strategic alignment meetings, technology definition, pipeline proof-of-concepts, and equipment configurations.🏆 Achieved a 30% reduction in license costs through the renewal of the EA Microsoft contract, restructuring of the office wireless network, and implementation of Cisco technology. Show less As an accomplished IT professional, I specialize in managing complex IT infrastructure and database operations, ensuring seamless integration and efficiency.Key Responsibilities:Led the migration of 40 workloads from a local data center to a private cloud, collaborating with partners to define business migration strategies.Administered accounts, spam filters, quarantine, archiving policies, MFA, and message tracking in Microsoft 365 Admin Center.Managed versioning of database objects using CVS.Handled quotations, purchases, and contracted services for the Technology department.Conducted proof of concepts (POC) for new tools, devices, and resources in the infrastructure area.Provided maintenance and basic support for printers, NDD Print, and print servers.Managed VoIP telephony, including control of extensions, groups, and chief-secretary functions.Implemented systems, functionalities, routines, and continuous improvements in the company’s infrastructure services. Show less Experienced IT professional with a robust background in providing comprehensive support to internal, external, and VIP clientele through both remote and onsite channels. Proficient in managing a wide array of IT infrastructure and systems, including asset management, Active Directory administration encompassing user management and Group Policy Objects (GPO), and oversight of Microsoft 365 tools such as SharePoint, Exchange, and Azure.Key Competencies:Microsoft 365 Administration: Expertise in managing email accounts, groups, and leveraging SharePoint for collaborative workflows.SCCM and File Server Management: Skilled in asset management via SCCM and overseeing file servers to ensure seamless operations.Protheus System Management: Proven track record in configuring parameters, managing access, and administering user groups within the Protheus system.Network and Telephony Management: Proficient in VPN setups, TCP/IP configurations, DNS management, and VoIP telephony systems.Monitoring and Maintenance: Experience in network monitoring including server and telephony infrastructure, as well as conducting preventive and corrective maintenance for Windows server environments (AD, WSUS, File Server, Print Server, DNS, DHCP).Database Administration: Familiarity with Oracle Database for routine corrections and insertions.Mobile Device Management: Competent in administering Intune for iOS and Android devices.User Print Management: Effective control and management of user print services (Simpress).With a proven ability to optimize IT operations through meticulous administration and proactive maintenance, I am dedicated to delivering high-quality support and solutions that align with organizational objectives. Seeking to leverage my technical expertise and passion for continuous improvement in a challenging IT environment. Show less

  • IT Infrastructure Operations and Cybersecurity Coordinator

    Apr 2022 - Apr 2024

  • Senior Infrastructure Analyst

    Jun 2021 - Apr 2022

  • Support Anayst II

    Nov 2018 - Jun 2021

  • Junior Support Analyst

    Mar 2015 - Nov 2018