Scarlet Graden

Experience

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  Harris Teeter

  Jun 2009 - Jan 2011

  Fresh Foods Clerk

  -Provided prompt customer service at a sliced-to-order deli service counter and full service bakery counter.-Completed a week long Boar’s Head product training in preparation for selling products in store.-Amassed product knowledge in the areas of: identification and profiling of delicatessen meats and cheeses; raw product preparation and cooking; specialty fresh bread baking and selling; cake writing and decorating.

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  Appalachian State University

  Aug 2010 - May 2013

  -Staffed front desk and performed building rounds to provide assistance to residents.-Completed administrative tasks including a nightly duty log and detailed incident reports.-Developed Night Assistant model and expectations, including potential Student Staff Supervisor Position. -Instructed two 35-student labs per night for Introductory Astronomy I and II.-Individually supervised students in use of telescopes and other delicate equipment.-Co-instructed coursework and lead laboratory exercises at faculty’s discretion.

  • Night Assistant

    Jan 2012 - May 2013

  • Astronomy Lab Teaching Assistant

    Aug 2010 - May 2013
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  University of Iowa

  Jul 2013 - Sept 2013

  Temporary Secretary II, Full Time

  -Regularly interacted with tenants and invested parties in-person or over the phone to provide services and respond to concerns and questions.-Processed check-ins of new tenants including: scheduling check-in appointments, creating new tenant folders and paperwork, and conducting check-in proceedings with new tenants.-Initiated and typed correspondence, memos, newsletters and notices to current/prospective tenants and University offices and personnel as well as answered emails on behalf of the office and department.-Provided services for a diverse population of tenants including faculty, staff, international and graduate students.-Followed correct administrative procedure for apartment management, university and utility billing, maintenance requests, and key management. Show less

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  Hy-Vee, Inc.

  Sept 2013 - Jun 2015

  Meat and Seafood Specialist

  -Provided timely and friendly service to all customers in the meat/seafood department and the store.-Acted as role model for part-time employees by coordinating tasks, communicating information, and advocating for concerns to store management. -Managed case setup, ordering of all fresh and frozen seafood products, and inventory reporting.-Opened and closed meat/seafood department through proper cleanup, setup, facing, production, and merchandising.

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  Levy Restaurants

  Aug 2015 - Dec 2015

  Bartender

  -Set-up, stock, and run a portable bar during football games; responsible for drink preparation and money handling.-Lead a 2-person staff in the setup, management, and closing of a private stadium suite serving up to 65 guests.-Set up and executed a buffet style dining experience serving 200 to 500 student athletes and professional staff. -Furnished and dressed event spaces in preparation for high profile plated dinners.

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  Home Depot

  Oct 2015 - Apr 2016

  MET Associate

  -Member of a team tasked with merchandising set-up and maintenance concerning all products, as well as bay and store integrity as it pertains to the customer experience.-Constantly conduct extremely detail oriented tasks regarding merchandising and bay integrity including: setting bays to planograms; decontaminating and restocking products; assessing and evaluating point-of-purchase literature; correcting and replacing price signage; general maintenance to physical structures as needed; recording all pertinent information regarding bay service.-Expected to follow rigorous standard operating procedures regarding all aspects of bay service and maintenance as well as safety protocols and procedures. Show less

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  Factor_

  Oct 2015 - Nov 2015

  Customer Service Representative

  -Work At Home Agent specializing in customer satisfaction and service as well as product and service support for a national start-up company specializing in fresh, ready-to-eat meal delivery.-Responsible for responding to all incoming emails and returning all telephone calls regarding customer questions, requests, complaints, and feedback.-Engaged regularly with Supervisor, Marketing Manager, Tech Specialists, Operations Manager, and Kitchen Director in real time to satisfy customer requests. -Communicated with third party contractors to resolve issues including shipping and delivery.-Responsible for creating an efficient and professional work environment, as well as being self-motivated with little to no direct supervisor direction.-Independently managed customer service resolutions using standard operating procedures found in BDS by crediting customers, refunding customers, editing customer orders, and manipulating customer accounts.-Responsible for correct and accurate reporting regarding customer complaints and concerns. Show less

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  Oregon State University

  Aug 2016 - Aug 2020

  Interim Catering Coordinator

  Currently in my 6th month as working as an interim Catering Coordinator, my responsibilities include: coordinating the work and duties of student staff onsite during the course of a catering event; expediting student teams and catering orders out the door; planning and coordinating plated dining and other high-profile events.In my 3 years as a Cook I, I have had the opportunity of working at every concept in my dinning center, which included: made to order sandwich deli and pizzeria; short order custom burger bar; short order Asian and ramen food concept; and an international full course concept offering weekly rotating menus with varied international influences. Show less

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  Oregon State Credit Union

  Aug 2020 - Dec 2021

  Payment Systems Rep II

  After working as a Rep 1 and the courier for the credit union, I was promoted to the Rep 2 position and given primary responsibility of processing, reporting, tracking, and resolving fraud and dispute cases concerning member Visa debit and credit cards. I also shared responsibility for manning the internal Payment Systems helpline, which provided account maintenance and assistance, as well as general knowledge answers to a variety of questions related to member accounts and plastic cards, as well as ATM disputes, ACH payments, wire transfers, check payment posting, and online check deposit. Show less

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  Perkins & Co

  Jan 2022 - now

  Staff Tax Accountant

  In my current position I specialize in the preparation of returns for individuals and trusts/estates, as well as being tasked with the preparation of LLCs, Partnerships, and S Corps regularly.