Montserrat Elorduy-Bremer

Experience

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  University of San Diego

  Jan 2015 - May 2018

  Liturgical Ministry Intern

  • Planed and executed logistics of Liturgies and special events throughout the year, including Sunday, Wednesday, Welcome, and Baccalaureate Masses, coordinating over 50 student volunteers and hosting 400 individuals. • Served as the communication link between student volunteers and office staff.• Managed on-campus office duties such as student leader database entry, receiving phone calls, and assisting visitors.

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  San Diego Regional Economic Development Corporation

  Feb 2018 - May 2018

  World Trade Center Intern

  • Conducted research and analyzed data regarding trade and investment needs for clients, staff, partners, and prospective businesses looking to relocate to the San Diego market. • Tracked FDI and exports data for the San Diego Global Business Report. • Provided logistical and planning support for overseas trade missions and local events, including a Trilateral Mayoral Discussion Panel.

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  Vital Peak Promotional Management

  Sept 2018 - Apr 2021

  Market Manager

  • Coordinated event logistics, including forecasting, setup, visual merchandising, and inventory control to promote and sell the Client’s brand and product in the San Diego market. • Drove, processed, and tracked event sales, on-site, for 15+ brands simultaneously.• Interviewed, trained, and mentored team members, successfully onboarding 20+ new team members and providing skills to reach and surpass sales quota.

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  Global Excel Management Inc.

  Apr 2021 - Dec 2023

  Account Manager

  • Managed a portfolio new and existing clients by being the main point of contact within the company, achieving a 100% retention rate. • Used feedback to enhance existing products and services offered through cross-selling and up-selling.• Handled escalations and complex cases with a personalized service, decreasing complaints by 80%.• Created and delivered monthly and quarterly reports outlining key data and results. • Worked with cross-functional partners to manage and track deliverables. Show less

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  Beautini

  May 2024 - now

  Sales Manager

  • Built strong rapport over the phone and via email with 500+ existing and potential bridal clients, wedding planners, and vendors to uncover prospect needs, create inquiries via QuickBooks, and give a strong on-point presentation of services.• Maintained relationships with prospective clients to negotiate and close agreements.• Created email sequencing via HubSpot CRM to keep all interactions in pipeline up to date and provide consistent follow up.• Leveraged insights from HubSpot to proactively identify signals and inform appropriate action to address/leverage in order to drive performance improvements across the sales organization and build the foundation for it to scale 25%.• Executed strategic analyses to validate and inform the local go-to-market strategy, including territory planning and optimization as well as channel and market segmentation.• Worked independently to process information and data to create reports on activities, trends, and projections.• Supported Wedding specialist team in day-to-day operations for organization of 80 stylists (i.e. Hair and Makeup), 300+ booked clients, and 200+ prospective clients (which includes travel, payment, scheduling). Show less