Md Jahed Alam

Experience

• 

  City Bank

  Dec 2015 - Dec 2024

  Duties/Responsibilities:- Provide comprehensive financial advice to retail clients based on their individual needs and risk profiles.- Build and maintain strong client relationships through proactive engagement, regular communication, and exceptional service.- Identify and capitalize on cross-selling opportunities to offer a wider range of products and services.- Actively pursue new business opportunities through sales calls, client meetings, and networking events.- Develop and implement strategies to achieve and exceed sales targets for various retail banking products.- Collaborate with vendors and developers to increase sales leads for specific products like auto loans and home loans.- Manage and monitor retail loan portfolios, including asset and liability management.- Ensure efficient and accurate execution of all banking instructions and transactions.- Address customer inquiries promptly and professionally, resolving issues effectively.- Maintain up-to-date knowledge of bank policies, procedures, and regulatory requirements. Show less Duties/Responsibilities:• Advise retail clients by studying their financial needs and suggest suitable financial packages, and carry out all banking instructions.• Booking of new asset portfolio for Retail Banking. (Funded Non-Funded).• Preparing different Credit proposals (Personal Loan, Credit Card, SOD, Auto Loan, Home Loan etc)• Set strategies to meet annual Asset & Liability budget.• Monitor Total Retail portfolio of the branch for timely adjustment and recovery on time.• Conduct sales call, respond to customer query & solve with feedback.• Handle existing retail clients and look for opportunities to sell banking services. Show less Job Responsibility in GB:• Handle all sort of customer transaction with accuracy and efficiency.• Ensure all transactions are properly recorded and updated in the system and the balance is matched and closed.• One stop customer service.• Cross sells existing bank products to customers.• Track customer complaints/queries and turnaround times for customer satisfaction• Render services of all tasks General Banking Department.Job Responsibility in Credit:• Source and Process Retail Loan.• Monitoring and disbursement of Retail Loan.• Maintaining relationship with corporate/Credit customers for hunting deposit & to extending credit facilities and due recovery. Show less

  • EO & Associate Relationship Manager

    Jan 2022 - Dec 2024

  • Senior Officer & Assistant Relationship Manager

    Jan 2019 - Dec 2021

  • Officer

    Dec 2015 - Dec 2018
• 

  NSRM Group

  Jan 2025 - now

  Assistant Manager (Corporate & Direct Sales)

  - Leading and managing a team of sales. - Developing and implementing sales strategies. - Motivating and inspiring the sales team. - Developing and maintaining customer relationships. - Ensuring compliance with sales regulations and company policies- Developing and maintaining relationships with key corporate clients. - Representing the company at industry events and conferences. - Monitoring sales performance and identifying areas for improvement:- Assisting the Sales Manager in achieving overall sales goals.- Staying informed about industry trends and best practices.- Participating in professional development activities.- Performing other duties as assigned. Show less