Anna Sysaieva

Experience

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  Adelina Call Center

  Feb 2013 - Feb 2016

  - Координация и контроль заказов;- Коммуникации с клиентами с целью подтверждения актуальности заказов;- Прослушивание записей разговоров МП, проверка корректности предоставленной информации;- Оценивание соответствия разговора установленным критериям;- Выполнение ежемесячного плана по поддержанию высокого процента активации заказов;- Ежедневная отчетность по проделанной работе; - Холодные продажи

  • Quality Control Specialist

    Aug 2014 - Feb 2016

  • Sales Manager

    Feb 2013 - Aug 2014
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  Бизнес-Конструктор

  May 2016 - Jul 2017

  Sales Coach

  - Прописание критериев оценивания качества разговоров МП;- Прослушивание записей разговоров;- Предоставление обратной связи по качеству разговоров МП, выделение зон роста и помощь в их проработке;- Адаптация новых МП, проведение обучения по продукту, основам продаж и особенностям общения с ЦА;- Прописание скриптов и их регулярная корректировка;- Предоставление еженедельной и ежемесячной отчетности по качеству разговоров;

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  Бюро продаж Андрея Крупкина

  Oct 2019 - Mar 2020

  Junior Consultant
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  Laba

  Apr 2020 - Nov 2020

  Operations Manager

  Tasks:- Assigned the leads between managers;- Formed the work schedule of the SD;- Wrote and maintained up-to-date letter templates;- Listened to the conversations’ recordings of sales managers, evaluated it and made reports; - Monitored the deadlines of the business process for launching the courses;- Calculated the achievement of planned indicators of sales managers and team leads at the end of the month;- Formed a sales plan for the department for a month; - Managed the department of supervisors (8 people). Show less

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  Clever Consulting

  Nov 2020 - Apr 2021

  Sales Business Development Consultant

  Key results:Independently led two projects in parallel (whole cycle of building of sales departments)(niches: wholesale of gas-cylinder equipment and accessories, logistics)

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  BRAVE consult

  Apr 2021 - now

  Business Consultant

  April 2021 – May 2021 - Project work as a solo consultant (building a sales department from scratch) (MOST company - consulting in the field of franchising)- Built business processes and regulations for launching a sales department- Formed an adaptation program for the sales managers- Created a system of financial motivation for employees of the Sales Dep with reference to KPI- Wrote sales scripts- Prepared materials for the working process of the Head of SD (functional matrix, daily and monthly reporting)- 2 sales managers and Head of sales department were hired and adapted Show less

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  Gaychuk Drovorub Consulting

  Sept 2021 - Mar 2022

  - Building sales departments from scratch, making systemizing workflows of existing departments;- Building the business processes, regulations and standards for the Sales Dep;- Drawing up the organizational structure of the department;- Forming of KPI and motivation system;- Calculation and forming of sales plan;- Hiring and onboarding of specialists for projects;- Training of managers and Heads of sales departments (listening and analysis of calls, conducting trainings);- Writing sales scripts;- Developing the reporting forms and monitoring of KPI implementation.Key results:Participated as a lead consultant in five projects to build and optimize the work of sales departments(areas: production of ventilated facades and glazing systems, English language school, logistics, production and distribution of feed for farm animals, production of curtains and blinds). Show less

  • Lead Business Consultant

    Jun 2021 - Mar 2022

  • Head of Recruiting Department

    Sept 2021 - Feb 2022