Imad Abbadi

Experience

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  Iowa State University

  May 2005 - May 2007

  System Administrator

  UNIX computer system administration (Red Hat Enterprise Linux, Sun OS, Suse): security, user management, printers, Microsoft Windows ActiveDirectory integration, third-party applications, troubleshooting.- Interaction with research teams in microelectronics manufacturing and integration of internal applications (test periods, diagnostics, and thenproduction deployment) with Cadence computer-aided-design software.- Assistance to researchers and PhD students using Cadence software.

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  Prudential Financial

  Sept 2007 - Oct 2012

  System Architect

  System Administrator for Citrix XenApp 4.0, 5.0, 6.0 - Citrix XenDesktop 3.0, 4.0 - VMware ESX 3.0, 3.5, 5.0 - Extensive experience withvirtualization and virtual environment management. Deploy virtual machines and manage templates via Virtual Center. Use VMotion,Datastores and Virtual Networks with Multiple Subnetworks (VLANs). VMware vSphere Assisted Classroom Training: Installation, Configuration,Management [5.0].- Automated enterprise software deployment: Altiris Deployment Server, Microsoft SMS / SCCM, Citrix Installation Manager. Customized andautomated deployment of physical server images, installation and uninstallation of applications, file system modifications, registry and powercontrol.- Project Management: Leadership in many parallel projects, including software updates, virtual server migrations, hardware updates, physicaland virtual inventory audit, and vendor proof-of-concepts.- Troubleshooting: extensive involvement in direct and remote conference calls, with internal cross-team and third-party vendor participation. Show less

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  Dell EMC

  Oct 2012 - Apr 2018

  Senior Technical Account Manager

  Customer’s trusted advisor: be the customer-facing single point of contact for all services requirements in the customer’s environment, long-term strategic relationship building, collaboration, transparency, lead with customer’s interest in mind.- Tracking ownership, communication, and coordination of services and sales activities between the customer, the sales team, the support anddeployment team, and any other third parties.- Maintenance Initiatives: Proactively coordinating the industry’s best practices in the customer's environment.- Compilation, analysis and interpretation of service level statistical data through different reporting dashboards (big data access in SharePointand Tableau). Ownership of onsite service delivery efforts: white gloves, deployment, system troubleshooting, part/system replacement.- Identification of sales opportunities, and follow-up with the different sales teams. Directly responsible for approximately $60 Million in sales.Products include Client and Enterprise, Storage, IoT, and Management Tools. Non-exhaustive list of clients: JP Morgan Chase, NYPD, JetblueAirways Corporation, New York Genome Center, Take-Two Interactive, Sirius Radio XM, MSD Capital, Two Sigma Investments. Show less

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  Honeywell

  Oct 2018 - Oct 2023

  Senior Solutions Architect/ Sales

  - Selling Honeywell Productivity products and services in Francophone Africa (Morocco, Algeria, Tunisia, West/Central Africa).- Pre-Sales activities include training (self, partners, end users), agency type approval, proof-of-concepts, and planning local stock at distributors.- Post-Sales activities include marketing events (in-person or webinar), sell-out campaigns, technical support, and deployment.- Directly responsible for over $15 Million in sales in whole region. Products include scanners, handheld terminals, printers, software, and RFID.Clients include ONDA, APM Terminals, Coca-Cola, Pepsi, Azura, Amendis, Maroc Telecom, La Poste, MarsaMaroc, ONCF, ONE, and McDonald's. Show less

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  Arrow Electronics

  May 2024 - now

  Technical Account Manager