Howard Boiner, PLCS, MLIS, CLCS

Experience

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  Clergy United For Juvenile Justice

  Aug 2001 - Sept 2005

  Project Coordinator-Offsite Consultant

  Counseled 20 assigned students in Life Skills and Anger Management.Managed Education Department assigning tasks as related to program.Managed department of mentors and advisors.Matching students with mentors.Oversaw students in day-to-day classroom environment by tutoring in school work and conducting Life Skills and Anger Management classes.Developed relationships as liaison between students and court-appointed representative to avoid future incarceration.

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  Xpress Loan Servicing

  Jun 2006 - Mar 2008

  Loan Originations Specialist/Team Lead

  Processed and consolidated Federal Loans for college students.Assist with inquiries regarding available consolidation services provided.Process loan consolidation applications, verify accuracy of documents received, and other documentation to complete loan files.Responsible for reviewing and examining reimbursement requests from prior servicers to determine the validity of the request, processing the request and documenting the resolution to the request.Performed quality assurance checks for processed applications that reduced loan disbursement errors.Assisted manager with special projects as requested. Show less

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  New York Life Insurance Company

  Jun 2008 - Jan 2011

  Service Assistant II

  Performed basic and complex duties associated with servicing and maintaining various annuity products.Answer incoming phone calls from Clients, NYL agents, Administrative Managers and Managing Partners providing annuity information and/or processing requests.Communicate outstanding requirements to agents.Contact external companies for transfers requests and resolving customer service inquiries.Independently handles a broad variety of inquires from customers in all areas of service.Followed up with the insured individuals regarding premium and deductibles payments. Show less

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  Selman & Company

  Jan 2011 - Apr 2013

  Interact with customers to provide information in response to inquiries about extending coverage as well as servicing existing products and services.Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.Confer with customers by telephone or in person in order to provide information about products and services, cancel accounts, or to obtain details of complaints.Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.Coordinated with claimants and confirmed the information stated in the statements.Informed the claimants the procedures needed to follow in order to get their claims.Analyzed claims thoroughly and accurately before giving recommendations to claims analyst. Show less

  • Customer Service/Claims Representative

    Oct 2011 - Apr 2013

  • Customer Service Representative

    Jan 2011 - Jan 2013
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  Britton Gallagher

  Jan 2014 - Jan 2018

  Personal Insurance Manager
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  Novak Insurance Agency Inc.

  Jan 2018 - now

  Personal Lines Manager

  • Deliver highly refined customer service by responding swiftly to client queries and concerns.• Speak with clients daily to develop and maintain working relationships.• Interpret and critically evaluate policy data and coverage programs to meet client personal needs. • Increase profitability by educating and encouraging clients on new products and coverages.• Establish procedures in the Personal Risk department to implement strategies for growth.• Licensed Ohio agent in Property & Casualty insurance. Show less