Experience

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  Minnesota judicial branch

  May 2012 - May 2021

  • Develop assessments, learning strategies and processes for employees to advance their skills and knowledge.• Created a centralized drive for statewide Guardians ad litem (GALs) professionals, train users in OneNote in accordance with Cyber Security guidelines and the needs of the unit.• Update system functionality and business practices procedural documentation and interactive subject based training for the Minnesota eFile Support Service Center; and Adapting ITD documentation for Service Now Knowledge Base.• Interface with the software developers, database administrators, project managers, network engineers, systems analysts, and other technical experts to support software solutions that enable the MN Judicial Branch to deliver justice to the people of Minnesota. Show less • Create system functionality and business practices procedural documentation and interactive subject-based training for the Minnesota eFile Support Service Center.• Working together with internal departments and external agencies I helped to identify and resolve workflow problems and integrate services and function for a seamless customer service experience.• Responsible for leading the Minnesota eFile Support Service Center team in meetings and workflow. I gathered, compiled, and analyzed data to create inquiry Production Reports and making recommendations for technology development, business practices changes, and customer service improvement. Show less

  • ITD Service Desk Knowledge Base Administrator

    Apr 2016 - May 2021

  • Minnesota eFile Support Center Clerk

    May 2012 - Apr 2016
• 

  Andersen corporation

  May 2021 - now

  • Process Analyst - All DMSS Teams

    May 2022 - now

  • Cloud Support Business Analyst and End-User Customer Support

    May 2021 - now