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William Heimbigner

William Heimbigner

Student Assistant

Followers of William Heimbigner431 followers
location of William HeimbignerLee, Illinois, United States

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  • Timeline

  • About me

    Information Technology Generalist

  • Education

    • Burleson High School

      2005 - 2009

    • Texas Tech University

      2009 - 2011
      Bachelor's Computer Science

  • Experience

    • Burleson ISD

      May 2009 - Aug 2009
      Student Assistant

    • Convergys

      Jun 2012 - Nov 2012
      Customer Service Representative

    • Leverage Technologies and Systems

      Jun 2014 - Mar 2015
      Tier 2 Engineer

    • GoDaddy

      Jun 2015 - May 2018

      Reviewed and remediated reports of abuse. Helped to design and develop automated abuse detection systems, including utilizing fuzzy image hashing and machine learning algorithms.Received recognition for contributing to the development of internal GoDaddy tools, and for discovering and reporting multiple security vulnerabilities in variousproducts.

      • Security Investigator

        Nov 2016 - May 2018

      • Customer Care - Inbound

        Jun 2015 - Nov 2016

    • 24-7 Intouch

      Oct 2018 - Apr 2019
      Customer Service Representative

      Resolved issues for Instacart customers and shoppers quickly and efficiently, and escalated situations to other appropriate teams, when necessary

    • TTEC

      Apr 2019 - Jan 2021
      Google Ads Account Strategist

      I work with both advertising agencies and with end business owners to help them optimize / manage / grow their Google Ads accounts.

    • Freelance

      Apr 2020 - now
      Information Technology Generalist

    • EWR Digital

      Jan 2021 - Jan 2023
      Senior System Administrator

    • Peeva

      Jan 2023 - now
      Chief Technology Officer

  • Licenses & Certifications