Sebastian M. Porchia

Experience

• 

  Coinplast SRL

  Dec 2005 - Apr 2006

  Administrative Assistant

  § Settlement of salaries§ Banking procedures§ Budgeting§ Telephone assistance

• 

  Automóvil Club Argentino

  May 2006 - Aug 2019

  • CJM Design, launch and subsequent monitoring of projects.• Creation of internal and external performance reports.• Redesign of advisory strategies for stakeholders.• Creation of a double verification tool that made it possible to identify deviations with a 43% effectiveness rate.• Development and delivery of six-monthly thinking workshops for middle managers.• Identification and management of KPI's.• Outstanding projects: Launch of 3 new business units in the area in charge. 8% increase inprofitability of the company in the first 12 months.• Main achievements of the team in charge:• 1st Prize in Business Management and Quality, awarded by Repsol YPF Oil Co. Argentina (2017 and 2019)• 2nd Prize in 2018. Show less

  • Project Manager

    Oct 2009 - Aug 2019

  • Jr. Finance Analyst

    Jul 2008 - Oct 2009

  • Administrative Assistant

    Sept 2007 - Jun 2008

  • Telemarketer

    May 2006 - Aug 2007
• 

  Pampa Solutions Aps

  Nov 2019 - Nov 2020

  Co-Founder

  § Design and construction of A&O Hostel Copenhagen facilities.§ Project development and management.§ Design of strategies to provide solutions and advise stakeholders.§ Development of 4 new business units towards the parent company.§ Administration of the company's own assets.

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  IKEA

  May 2021 - Oct 2022

  Logistics Coordinator

  • Management, planning and optimization of routes. • Support to the logistics department, referring to the design, execution and coordination of strategic projects of the company.• Optimization of operator performance and warehouse stock.• Monitoring and reporting of KPI's.

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  Media Markt Iberia

  Oct 2022 - Oct 2023

  Team Manager

  - Coordinación y liderazgo de equipo de 21 personas, con el objetivo de cumplir con los plazos y metas del proyecto en ejecución.- Implementación de proyecto de soporte técnico para MediaMarkt.- Planificar y coordinar tareas, asignando responsabilidades y recursos adecuados.- Evaluar y monitorear el desempeño del equipo, brindando herramientas adecuadas para cumplimentar los planes de mejora.- Diseño de roadmaps junto a stakeholders para nuevos proyectos. Su monitoreo, corrección y ejecución diaria.- Planificación basada en modelos ramp-up para implementación de nuevos proyectos, con Kpi´s medibles y mejorables a lo largo de un período de tiempo.- Proporcionar orientación y apoyo a los miembros del equipo, asegurando un alto nivel de rendimiento y motivación, fomentando el crecimiento personal y del equipo.- Coordinación, monitoreo y diseño de estrategias, junto al cliente final. Acciones de revisión continua de los indicadores diarios. Show less

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  Egencia

  Oct 2023 - now

  Real Time Manager

  -Monitored key performance indicators (KPIs) such as call volume, average handle time, and agent adherence to schedule-Analyzed historical data and current trends to forecast staffing needs and optimize resource allocation.Conducted regular performance evaluations and provided coaching and feedback to team members to improve efficiency and performance.-Collaborated with other departments to identify and resolve operational issues impacting service delivery.-Specializing in Spanish Law-Regular reports on real-time performance metrics to senior management. Show less