Charles Xu

Experience

• 

  China Broadcasting Network Co., Ltd.

  Jun 2010 - Feb 2017

  Senior IT Engineer/ IT Project Manager

  1. as Project manager and System Engineer, Led several Business-critical projects including but not limited to Cloud Computing Systems, Business and Operation Support System, ICT project management system, Cyber-Security Improvement Project, and user behavior analysis. 2. Delivered IT Services Management (ITSM) solutions based on ITIL best practices that focus on the people, process, technology and information perspectives of providing integrated organization-wide business solutions within the IT infrastructure.3. Introduced best practices like Scrum and Kanban to improve IT project management and Service operation.*During the period from 201007 to 201110, I was dispatched by SinoSoft (a consulting company of the Chinese Academy of Sciences) to work in China Broadcasting Network Co., Ltd. Show less

• 

  Vivo

  Jun 2017 - Mar 2020

  Head of IT

  *Appreciate the great supports and trust i received from my friends during my Incredible India TimeLed VIVO India IT Team to support VIVO initiatives by working with VIVO China, Bangladesh, Indonesia as well as Business Functions and Partners in the South Asian Sub-Continent. 0. Responsible for Planning IT and Digital Transformation strategy and action plan, building IT enterprise architecture, Led IT Team to support the realization of enterprise strategic objectives and visions.1. Set up ITBP Policy and team to study, understand and support business visions and missions of VIVO India, acted as ITBP for C-Level management team in VIVO India2. Conduct Enterprise Process Assurance, work with Business functions to design Enterprise-Level Process framework, and End to End, Cross-function styled Process. Materialize Process Designs on IT Systems.3. Delivered as well as conducted continuous improvement of core systems and Infrastructure : CRM, ERP, MES, PLM, OA, BPM, Data Center and Cloud Computing 4. Lead the Planning, Delivery and Operation of BI, MDM, Data Warehouse as well as Conducting Data Governance to support Manufacturing, Marketing, Operation and Decision Making5. Completed the IT Delivery for VIVO’s New Industrial Park, Factories, call Centres and Labs in South Asia while ensuring the normal operation of the existing organization.6. Led digital innovation by promoting new thinking and technologies. Implemented cloud based Infra solution, end to end Processes and Cross-dept. styled project delivery and so forth. Show less

• 

  乐成教育 YueCheng Education

  Aug 2020 - Dec 2021

  Sr.IT Manager

  Support multiple YCE initiatives by working with YCE Business Functions and Partners in Mainland China.0. Plan 3-year digital transformation strategy and action plan, responsible for building the YCE digital enterprise architecture, fully support the realization of YCE strategic objectives and vision.1. Conduct Enterprise Process Assurance, Lead Business functions to design Enterprise-Level Process framework, and End to End, Cross-function styled Process. Materialize Process Designs on IT Systems.2. Design Digital Operation, Project and Service management Policies3. Deliver and Conduct continuous improvement of core systems and Infrastructure: Online teaching solutions, Web and App portals, Procurement, ERP, OA, BI, and Cloud Computing4. Lead the IT Delivery for Kindergartens in Beijing while ensuring the Operational of the existing Organization and Schools.5. Lead the Planning, Delivery and Operation of BI, MDM, Data Warehouse as well as Conducting Data Governance to support Teaching, Marketing, and Org. Operation6. Lead the Digital Innovation by Promoting new technologies and new ways of thinking. Create a culture to embrace new things, Led the team to migrate Customer-Faced services to Cloud, Introduced SaaS cloud-based Teaching and Learning solutions, on Cloud Analytic systems and so forth. Show less

• 

  KuCoin Exchange

  Dec 2021 - Dec 2023

  Director of Enterprise Efficiency

  1. Planned the digital transformation strategy and roadmap.2. Designed and released Enterprise Architecture to support the achievement of company goals.3. Delivered and operated the ESB, HCM, CRM, ERP, BPM, BI, Procurement management, Mobile Portal and other key services.4. Introduced MDM to provide master data service for system integration and data governance.5. Lead the process engineering team to design the enterprise process architecture and end-to-end processes, as well as integrated a large number of processes across systems.6. Work with IT Team to enhance IT Service and infrastructure by introducing frameworks like ITIL and ITSM systems such as Jira Service and chatbot.7. Established and promoted the digital project management policies, and8. Improved the digital transformation team's ability through recruitment and training Show less