Angela James

Experience

• 

  Samuel Strapping Systems

  Jul 2005 - Aug 2009

  Customer Service Quality Coordinator

  Responsible for Customer Service standard operating procedures, forms and reference guides to achieve and continue company ISO Certification 9001:2008.

• 

  JPMorgan Chase & Co.

  Jan 2010 - now

  Project Manager - Working in collaboration with technical and LOB teams, guide and monitor project through scope, process, and execution to ensure standards are met to support both requirements and established best practices.BI Reporting Analyst - Responsible for project templates, risks/issues, and reporting of project status, task details and summary to executive reporting. Development of quarterly workbook for simotanious budget and resource management. BAU Support Lead -Responsible for review, research and acceptance of incoming BAU efforts to ensure proper prioritization across corporate portfolios and team bandwidth Show less

  • Vice President

    Mar 2020 - now

  • Inventory Management Business Analyst

    Aug 2018 - Mar 2020

  • Project Manager / Business Intelligence Reporting Analyst

    Sept 2013 - Jul 2018

  • Customer Care Research Specialist Lead

    Jan 2010 - Sept 2013