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Marc Colaso

Customer Service Team Leader

965 followers

Mumbai, Maharashtra, India

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Timeline
About me
Senior Manager--Customer Strategy and Experience Management Expert.
Education
- B Com : Mumbai University
  1999 - 2002
  Bachelor of Commerce (B.Com.) Business/Commerce, General
Experience
- Page Point Service Private Limited
  Oct 2002 - Dec 2005
  Customer Service Team Leader
- Ibm Daksha Bpo Services Limited.
  Dec 2005 - Dec 2006
  Assistant Manager
- Tata Teleservices maharashtra Ltd
  Dec 2006 - Sept 2010
  Assistant Manager - customer service : Circle
  Circle postpaid retention, CLCM, collection.
- ING Life
  Jan 2010 - Jan 2014
  Manager- Strategic Initiative: West Region
- Exide Life Insurance
  Apr 2014 - Jan 2015
  Manager - Renewals and Persistency
- ONE Assist Ltd
  Feb 2015 - Sept 2017
  Senior Manager Renewals, Retention & Upselling
  Renewals, Retention & Up selling (Pan India Operations).
- Future Generali India Insurance Company Limited
  Jun 2018 - Nov 2018
  Persistency Management
- Star Union Dai-ichi Life Insurance Co. Ltd
  Nov 2019 - Jul 2022
  Senior Manager - CSM: Customer Engagement, Servicing & Customer Success.
  New Business, CSAT & NPS, Customer Onboarding, Branch Ops, Inbound Customer Care, Outbound Contact center, Policy Servicing operation, Projects, Process Excellence, Customer Experience, Digital Communications, CRM design, Workflow automation, Customer Engagement & Customer Success Operations.
Licenses & Certifications
- Advanced Lean Six Sigma Yellow Belt Certification.
  The Council for Six Sigma Certification (CSSC)
  Sept 2022