Bethany Morgan

Experience

• 

  Barnes & Noble, Inc.

  Jan 2004 - Jan 2007

  Barista
• 

  The Comedy Attic

  Mar 2011 - Aug 2013

  Server

  Served between 100-200 guests at time, fulfilling orders quickly and efficiently. Maintained the cleanliness, health, and safety according to municipal and professional standards. One-on-one customer service for guests with a variety of needs, problem-solving issues on the fly with great success. Acted as support for door and kitchen staff when volume was high. Maintained all my responsibilities and tasks in an almost blackout environment while attempting to be as quiet as possible, our role was not only to our guests but to maintain the integrity of the show for the performers on stage. Show less

• 

  Groupon

  Aug 2013 - Mar 2019

  Manage and coach a team of 15-25 customer support representatives, point person for special projects throughout the department, handle escalated CS issues from our executive team, BBB, etc.

  • Consumer Fraud Team Lead

    Apr 2017 - Mar 2019

  • Customer Support Manager

    Aug 2013 - Mar 2017
• 

  Fetch

  Mar 2019 - now

  • Associate Director

    Feb 2025 - now

  • Fraud Manager

    Mar 2019 - Feb 2025