Arnab Bhattacharyya

Experience

• 

  Wipro Limited

  Mar 2008 - Mar 2020

  • Worked as Project Manager for one of the largest US based Wipro technology client.• Manage end to end IT software development includes project planning, delivery, client interaction, Code review, managing project operational parameters including SLA, WSR, MBR & QBR.• Managing SMA IT Development, SMA CSDL and SMA Sustenance customer interaction and management.• Managing SMA development team with new releases, requirement gathering, and effort estimation and risk management.• Perform all releases and defects code review before customer reviews.• Attend the customer program meeting and core customer call. And arrange the scrum call for all the teams. (SMA Development SMA CSDL and SMA Sustenance) • Preparing SOW with and effort estimation for new requirement and discussing with client.• Preparing MBR (Monthly Business Review), QIP (Quarterly Improvement Plan) and WSR (Weekly Status Report). Show less Worked as Project Manager for one of the largest US based retail client in Minneapolis, United States.Service Delivery Platform(SDP) - Connectivity & Digital Content Applications Support.Leading the team by communicating clear instructions to teammembers.Managing SLAs and ensuring the knowledge, incident, problem andchange management processes and procedures are followed and doadhere to standards.Ensuring all support in-coming emails, phones and conversations arelogged in the support system.Keep support requester updated on the progress of resolving theirsupport ticket.Driving and performing an RCA/In-Depth analysis on all major PRODissues/defects and providing recovery steps/enhancements to Devteam/Vendors on regular basisProviding solutions for lot of the unknown issues. Based on thefeasibility will also provide new requirements/solutions for those.Troubleshooting the issues until the end and also share the researchdetails to Business/Finance Team/Dev team for better view.Coordinate with IT groups and external vendors and ensure effectiveapplication services to ensure reliability of all applications.Monitor and provide support to workflows and provide expertknowledge on all workflow designs.Managing and providing Technical Expertise to team. Guide/ Leadjuniors in team whenever required.Exploring & Learning new Tools & sharing the Knowledge acrossteamsProviding guidance, instruction & direction to the team on teamhurdles. Show less

  • Project Manager

    Sept 2019 - Mar 2020

  • Project Manager

    May 2016 - Aug 2019

  • Project Lead

    May 2015 - Apr 2016

  • Technical Lead

    Jun 2010 - Apr 2015

  • Senior Software Engineer

    Mar 2008 - May 2010
• 

  EY

  Mar 2020 - now

  Program Manager

  Global Tax Strategy & GenAI Program Execution | Global Tax