Gene Calloway

Experience

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  Carib Beach Hotel

  Nov 1982 - Dec 1983

  Hotel Manager / Comptroller
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  Atlanta Marriott Marquis Hotel

  Jan 1986 - Mar 1988

  Income Auditor-A/P Supervisor
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  Hyatt Regency Atlanta Hotel

  Mar 1988 - Jan 1991

  Convention Services and Sales Manager
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  Ritz Carlton Atlanta Hotel

  Jan 1991 - May 1991

  Director, Conference Services
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  Holiday Inn

  Jan 2003 - Aug 2003

  Assistant General Manager
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  Atlanta Airport South Hotel

  Aug 2003 - Jan 2005

  General Manager
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  Holiday Inn Select Atlanta Perimeter

  Apr 2008 - Sept 2010

  General Manager
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  A2Z Hospitality, LLC

  Aug 2010 - Jul 2012

  Area General Manager

  Revitalized two underperforming hotels by redesigning customer service methodologies to enhance the customer experience and boost guest satisfaction scores. • Led sales and marketing strategy development and execution resulting in improved brand reputation and awareness and a 9% growth in Average Daily rate (ADR). • Grew top line revenue in 2011 by strategically increasing rates based on historical market trends.

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  Duke Hospitality

  Dec 2012 - Jul 2015

  General Manager

  Directed the New Hotel Divisions efforts to launch new or acquired Courtyard, Fairfield Inn and Suites, and Hyatt Place assets for a rapidly growing hospitality company focused on maximizing investment through development and management services. Established all project scopes, budgets, and timelines in addition to each hotel’s initial sales and marketing strategies. • Oversaw the entire project management life cycle from construction through grand opening and produced a 100% rate of compliance with budgets and deadlines.• Spearheaded candidate assessment and selection to ensure the acquisition of top talent, as well as new hire training to optimize the productivity of all team members.• Served as a coach and mentor to the inaugural General Managers to aid individual and team goal attainment and designed standard operating procedures aimed at achieving profit maximization. Show less

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  Royal Hotel Investments

  Apr 2014 - Aug 2015

  Regional Director Of Operations

  Preside over the daily operations of all properties in a competitive region with direct responsibility to one of the most successful and respected owner/operators of limited service hotels in northern Georgia. Place significant focus on evaluating and improving internal processes and systems to maximize guest satisfaction and retention.• Increased brand.com contribution by 15% and led the region to boost occupancy rates by 2.35%, revenue per available room (RPAR) by $8.98, and produce $11.63M in revenue from 2015 through 2017 (112.7% of goal).• Increased guest satisfaction scores by instituting a customer-centric service philosophy. Show less

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  Galaxy Management

  Jul 2015 - Aug 2018

  Director Operations

  Directed the daily operations of seven select service assets within a newly acquired portfolio for high-growth hospitality management company. Created all standard operating procedures and employee policies. Hired, developed and trained all General Managers. • Established aggressive goals for GRR, ADR and GOP, as well as brand-specific quality of service. Achieved 57 RevPar growth YOY in portfolio. Increased revenues 15% with a 132% positive flow to budget and 120% YOY.• Three consecutive years of positive market penetration. Show less

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  Ramada Capital Plaza Atlanta Downtown

  Oct 2018 - Nov 2020

  General Manager

  (Due to Hotel being sold)Ramada Plaza Atlanta Downtown Conference Center – Atlanta, GAManaged a 400-room, full-service hotel with 24k sq. ft. of meeting space. Held full accountability for producing $7.2M in annual revenue ($1.3M in food and beverage sales).• Progressively increased monthly ADR by as much as $10, boosted guest satisfaction scores by 6%+, and grew gross operating profit (GOP) by $12k quarterly, in spite of an aging 45 year old distressed asset.• Reduced operating costs through a staff overhaul aimed at improving quality of service delivery.• Negotiated partnership with the City of Atlanta during Covid19 Pandemic that secured $6m in Rooms Revenue from early April, 2020 – December, 2020.• Property was sold at auction to Real Investment Company to be transitioned into apartment units. Show less