Selvaratnam Pradeepan

Experience

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  Dialog Axiata PLC

  Jan 2011 - Jan 2012

  Customer Service Associate
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  RR Donnelley

  Jan 2012 - Jan 2015

  Senior Quality Controller

  ● Analyzing the documents to ensure the quality within the timeframe● Formatting the raw data and quality controlling● Maintain accurate and thorough record keeping● Archiving the financial documents in the secured stock exchange● Escalate all quality issues identified in the production process to the Quality Supervisor● Follow all documented processes and procedures● Gathering data and working with teams to resolve quality issues

• 

  Viluxur Holidays

  Apr 2015 - Feb 2020

  Senior Executive

  ● Planning and arranging the tour packages, excursions, and day trips● Determining clients’ needs and preferences, (schedules and costs)● Making reservations for hotels, transport, and special events,● Payment Collection and payment allocation for the suppliers, follow up with clients while on tour,● Regular update of the hotel rates to the database● Overall maintenance of the database to ensure accuracy of archived tour documents

• 

  Red Apple Travel Group

  Feb 2020 - Aug 2020

  Senior Tour Executive

  ● Planning and arranging the tour packages, excursions, and day trips● Determining clients’ needs and preferences, (schedules and costs)● Making reservations for hotels, transport, and special events,● Payment Collection and payment allocation for the suppliers, follow up with clients while on tour,● Regular update of the hotel rates to the database● Overall maintenance of the database to ensure accuracy of archived tour documents

• 

  Dropoff.lk

  Jun 2020 - Sept 2020

  Senior Executive

  ● Stock website maintenance – daily basis● Price tagging for the products● Maintenance and Archiving the purchase record/good receive note /delivery note● Entering and updating the database of customer, supplier, competitor’s pricing and the basic products cycle

• 

  Grasshoppers.lk

  Mar 2021 - Apr 2022

  Business Development Executive

  ● Identifying and researching for opportunities to attract new clients● Customer service and sales skills for generating leads● Overseeing the sales process for the business● Making Quotation and follow up and finish the sales ● Provide demonstration of productivity tools and software to the New Clients ● Help to build relationships with Clients and Customer service team● Monitor day by day order volume

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  Le Ceylan Destinations

  Apr 2022 - now

  • Manager

    Oct 2023 - now

  • Assistant Manager

    Apr 2023 - Oct 2023

  • Senior Tour Executive

    Apr 2022 - May 2023