Mike Kelley

Experience

• 

  BC Public Service

  Sept 1990 - Oct 2018

  Manage a team of 25 staff serving all six natural resource ministries in a variety of services:-front line support for over 350 online business applications, including wildfire and the Integrated Land and Resource Registry-all telephony support, including over 6000 landlines and 3000 cellular devices-all network access,software and ID requests for over 6500 staffWinner 2014 GTEC Distinction Awards, Maximizing the Talent of our PeopleWinner 2013 inaugural Natural Resource Sector Corporate Services Award for Service Excellence Show less

  • Director, Service and Portfolio Management, Natural Resource Ministries IIT Division

    Jul 2018 - Oct 2018

  • Director, Natural Resource Sector Business Service Desk

    Nov 2010 - Jul 2018

  • Director, eLicensing BC

    Aug 2008 - Nov 2010

  • Director, BCeID

    Jan 2007 - Aug 2008

  • Director, OneStop Business Registry

    Sept 2001 - Jan 2007

  • Various Positions

    Sept 1990 - Sept 2001
• 

  BC Excluded Employees' Association

  Nov 2017 - Dec 2022

  President (Volunteer)

  Board Member since 2013

• 

  Ministry of Water, Land and Resource Stewardship

  Oct 2018 - May 2023

  Executive Director, Client Services

  Executive Director at the office responsible for streamlining service delivery and processes for natural resource licenses and permits in British Columbia.

• 

  BC Ministry of Emergency Management and Climate Readiness

  Aug 2023 - Sept 2023

  Emergency Management BC Contact Centre

  Short-term role to assist evacuated citizens impacted by the 2023 wildfires to find temporary housing, clothing and food resources to assist them while dealing with these traumatic circumstances.

• 

  Self-employed

  Feb 2024 - now

  Senior Consultant

  Providing management consulting services focusing on client-centric service, service collaboration and integration, employee engagement and managing a remote workforce.