Natalia Cerbello

Experience

• 

  Falabella Retail S.A.

  Feb 2014 - Dec 2015

  Analista de Conciliaciones Bancarias
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  BCD Travel

  Apr 2016 - Feb 2020

  Worked as a Booking Agent for National and International car rental and hotel reservations. Assisted the Manager. Supervised the service. Provided post-sale service, ensuring customer satisfaction. Booked reservations from providers (hotels, excursions, transfers). Entered services into the Reservations Back office sotware. Hotel Attachment revenue and knowledge of GDS Sabre & Amadeus

  • Hotel and Car Rental Desk

    Feb 2017 - Feb 2020

  • Cusomer Support Representative

    Apr 2016 - Feb 2017
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  N.A.T.E.

  Mar 2018 - Oct 2022

  Supplier Relations en NewAfricaTravelExperience
• 

  WeWork

  Dec 2020 - Feb 2024

  •Invoice issuance for LatAm region: AR/CL/PE/CO/CR. Specific local TAX structure for each country.•Software Integrations control & reconciliation to detect invoice errors.•Tableau and SQL queries and reports.•Payment Ops. Wire and CC PMT posting, refunds, PayU & Adyen chargebacks & disputes. •Payment API. Testing and reporting errors cross with external providers.•Cash recon and ledger management.•Bug reporting and Tasks Improvement tickets through Jira. •Cross with the DEV team performing User Acceptance Testing.•Salesforce tkt Support to Members and Customer Care. Show less

  • Billing and Accounts Sr Lead

    Jan 2023 - Feb 2024

  • Billing & Accounts Lead

    May 2022 - Jan 2023

  • Sr Billing Associate

    Dec 2020 - May 2022
• 

  GLOBO

  Jun 2024 - now

  Billing and Collections Specialist