Ramiro Escontrillas

Experience

• 

  Arvato Systems

  Nov 2016 - Jul 2017

  Sales And Service Specialist

  Sales Representative for Microsoft Office 365 area

• 

  Atos

  Apr 2018 - May 2019

  Software Engineer

  Technical support specialist working at the Siemens Service Desk

• 

  Hexaware Technologies

  May 2019 - Oct 2020

  Software Engineer

  • Provide support for users' networking, hardware, and software issues via phone, chat, or email.• Troubleshoot and resolve networking-related tickets, ensuring proper escalation and management in ServiceNow.• Assist users with technical scenarios, including VDIs, firewall setup, replacements, and orders.• Manage user access and network configurations via Active Directory, while training others on network processes.

• 

  Conduent

  Oct 2020 - now

  • Manage and automate projects in the US and Mexico, ensuring timely completion. Some Projects worked on:I. JP Morgan ChaseII. MetaIII. FyrestoneIV. SorianaV. SAFRANVI. Caterpillar• Schedule Remote or Field Agents based on project needs.• Manage different resources from US or Mexico to ensure project success • Provide client support for infrastructure, reports, troubleshooting, and networking.• Configure and migrate network systems, ensuring smooth integration and updates.• Train people on the different systems (controlscope management, Greenlight, Salesforce, Quickbase and Daintree control systems)

  • Project Manager

    Mar 2023 - now

  • Infrastructure Network Services Engineer II

    Oct 2020 - now