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Akash Kumar

Akash Kumar

location of Akash KumarDelhi, India

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  • Timeline

  • About me

    Lead Analyst- Digital Transformation at FIS

  • Education

    • KET polytechnic institute mathura

      2009 - 2012
      Diploma in Engineering Information Technology 81.02%

      Activities and Societies: computer applications

    • Lovely Professional University

      2022 - 2024
      Master of Computer Applications - MCA Computer Programming, Specific Applications 7.85 CGPA

    • Dr. B. R. Ambedkar University, Agra

      2014 - 2017
      Bachelor of Arts - BA programme 59.00

  • Experience

    • FIS

      May 2014 - now

      Preparing growth / development plan for the associates with alignment to company goals.Making PIP for the associates who are under performers with the help of support team.Appraising, providing feedbacks and improving process efficiency of the team.Identifying training gaps for TMs and scheduling specific trainingsResponsible for providing training to New Hires for Fraud Chargeback.Responsible for Cross trainings within the process.Taking care of trainees till the completion of their OJT/Completing OJT auditsHandling escalated cases to Management Queue. Organised team huddles. Served as SME, Trainer, team coach and acting Team Leader Show less

      • Lead analyst- Digital Transformation

        Jul 2021 - now

      • Digital Transformation Analyst

        Dec 2019 - Jun 2021

      • Team Coach

        Feb 2018 - Dec 2019

      • Fraud and Dispute Chargeback Analyst DX

        May 2014 - Jan 2018

  • Licenses & Certifications