Debby Hernández Carreón

Experience

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  Incubadora de Iniciativas Emprendedoras del Tec de Monterrey

  Jul 2015 - Dec 2015

  Administrative Assistant

  Provided clear guidance to future entrepreneurs regarding the incubation process, ensuring smooth integration into the Business Development Process. * Managed and streamlined the administrative tasks, guaranteeing timely and effective initiation of business ventures. * Assessed and facilitated communication between entrepreneurs and their mentors, ensuring alignment with the company's value proposition and objectives. * Demonstrated strong organizational, communication, and leadership skills while fostering a supportive environment for entrepreneurs, contributing to the growth and success of the business development initiatives. Show less

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  AIESEC en México

  Aug 2017 - Jun 2018

  Volunteer Coordinator

  Coordinated a team of volunteers for the Outgoing Global Talent area, supporting recruitment, training, and performance tracking in alignment with local committee KPIs. * Provided ongoing support and guidance to volunteers, ensuring adherence to organizational practices.* Developed outreach strategies to generate potential leads and maximize volunteer impact. * Contributed to team success by fostering a collaborative environment and strengthening the volunteer network.

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  Best Buy

  Oct 2019 - Nov 2020

  Customer Service Specialist

  Delivered outstanding customer service, addressing product inquiries and assisting with policies and services. * Processed orders, forms, and applications through the POS system, adhering to company policies. * Managed over 20 calls per shift, providing courteous and professional assistance. * Handled customer complaints with professionalism, escalating to management as needed. * Coordinated product pick-ups promptly and efficiently. * Prepared warehouse orders for delivery and pick-up, ensuring timely completion. * Conducted inventory controls and upheld quality standards for audits. * Followed opening and closing procedures in accordance with company policies. Show less

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  Mount Washington Alpine Resort

  Dec 2020 - Mar 2021

  Front Desk Agent

  * Provided tailored bookings for lessons and rentals, ensuring each guest's needs were met. * Offered expert information about resort offerings and layout, enhancing guest knowledge and experience. * Managed over 50 calls daily with professionalism, addressing inquiries and guest concerns. * Operated resort software systems with accuracy. * Efficiently handled guest complaints, directing them to the appropriate departments for resolution. * Delivered exceptional customer service in both English and Spanish, contributing to a positive resort experience. Show less

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  Crown Isle Resort & Golf Community

  Feb 2021 - Aug 2021

  Front Desk Agent

  Provided exceptional customer service to 30-50 guests per shift in both English and Spanish, ensuring timely and efficient check-ins and check-outs using resort software. Managed over 30 calls daily, addressing guest inquiries, coordinating with staff, and maintaining professionalism. * Processed payments, followed cash procedures, and ensured accuracy in daily transactions. * Coordinated food deliveries and restaurant reservations, along with booking tee times and promoting special golf packages to enhance guest experiences. * Consistently exceeded guest expectations, contributing to positive feedback and satisfaction. Show less

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  TECNOLÓGICO DE MONTERREY

  Feb 2022 - Jun 2022

  Project Program Coordinator

  Oversaw the development and execution of project plans, defining project scopes, goals, and deliverables to ensure alignment with client expectations and organizational objectives. Coordinated resources, tracked budgets, and managed timelines to ensure projects were completed on time and within budget.* Successfully managed a variety of diverse projects for the university, ensuring timely execution and high-quality outcomes.* Coordinated with multiple stakeholders, including faculty, staff, and external partners, to achieve project objectives and enhance collaboration.* Identified and resolved project-related issues, ensuring smooth progress and minimizing disruptions.* Played a key role in fostering innovation and continuous improvement within the university’s project management practices. Show less

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  Pathfinder Immigration Business Consulting Ltd.

  Jul 2022 - Oct 2022

  Administrative Assistant

  Provided high-quality customer service in Spanish while assisting over 50 clients with their immigration needs. Prepared, reviewed, and organized immigration documents with meticulous attention to detail, ensuring compliance with legal requirements and submission deadlines.* Answered general inquiries regarding Canadian immigration processes, ensuring accurate information dissemination.* Completed immigration forms for clients, reducing processing errors by 20%.* Performed various administrative tasks, enhancing office efficiency and client satisfaction.Improved troubleshooting skills by assisting clients with complex immigration issues. Show less

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  Sandal Translation Services Ltd.

  Oct 2022 - Jan 2024

  Medical Spanish Interpreter

  Created a positive impact in the life of an average of 5 clients per Month through my exceptional service.* Facilitate effective communication by translating spoken language between Spanish and English during meetings, appointments, and conversations, fostering clear and accurate exchanges.*Deliver precise and culturally appropriate translations of texts and documents from English to Spanish, supporting various client needs.* Maintain professionalism and confidentiality, ensuring client trust and satisfaction in all interactions. Show less

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  Crescent Hotels & Resorts

  Feb 2023 - Jul 2023

  Front Desk Agent

  Delivered high-quality customer service to more than 100 guests daily in both English and Spanish. Handled reservations, payments, and room assignments with attention to detail and accuracy.* Provided personalized recommendations for local attractions and services, contributing to guest satisfaction.* Trained in Oracle PMS, improving booking and management processes.* Demonstrated multitasking abilities and the capacity to work efficiently under pressure.

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  Consulate of Mexico in Calgary

  Jun 2023 - Jan 2024

  Administrative Assistant and Project Coordinator

  Organized official Mexican government visits, ensuring all logistics were seamlessly managed, and acted as a liaison between the Mexican Consulate and various stakeholders, including government agencies, companies, and NGOs.* Facilitated the creation, distribution, and archiving of project files, including reports and communications between government officials and stakeholders.*Coordinated travel schedules and appointments for Mexican government officials, arranging meetings with various stakeholders, including NGOs, government agencies, and business leaders.* Connected The Consulate of Mexico with the NGO Ireri-Mexican, Latino & Cross Cultural Society to promote their project “Viva la Vida- Spanish Rural Mental Health” with the Mexican Community.* Enhanced connectivity and economic cooperation between Canada and Mexico. Show less

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  Freelance

  Dec 2024 - now

  Medical Spanish Interpreter

  Created a positive impact in the life of an average of 5 clients per Month through my exceptional service.* Facilitate effective communication by translating spoken language between Spanish and English during meetings, appointments, and conversations, fostering clear and accurate exchanges.* Deliver precise and culturally appropriate translations of texts and documents from English to Spanish, supporting various client needs.* Maintain professionalism and confidentiality, ensuring client trust and satisfaction in all interactions. Show less