Federico Chue

Experience

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  Union of Pan Asian Communities

  Jan 1986 - Jan 1989

  Outreach Coordinator

  Provided translation services for low income people of the Chinese communities. Outreached and educated the people in the Chinese communities the benefit and process to quit smoking.

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  Ming Court Restaurant

  Jan 1989 - Jan 1994

  General Manager

  Oversaw the restaurant facilities and services along with supervising 20 team members.Managed effectively the customers’ turnovers with improved services and restaurant sales.Streamlined the overall business operations by motivating the entire staff to work as a team.Expedited the kitchen while overseeing the food quality and presentation and speed of service.Increased gross sales by over 15% year after year

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  Viejas Casino

  Apr 1994 - Nov 2004

  Tournament Director/ Supervisor

  Tournament Director:• Provided regular training for 120 casino dealers on topics ranging from casino gaming regulations, dealing with casino customers and successful casino dealer techniques • Increased casino tournament participation by 100% • Remained actively aware of all gaming and staff activity at all timesSupervisor:• Resolved conflicts among guests or team members • Trained casino standards and informational meetings for staff• Ensured all staff implement the World Class Customer Service guidelines Show less

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  Postal N More

  Jan 2005 - Jan 2010

  Owner/Manager

  • Owned and Managed reliable shipping services, notary service, consignment and full-service packaging and shipping store• As a small business owner Increased revenue by over 20% each year during a challenging economic times • Positive customer relations and policies resulted in 90% customer retention and satisfaction• Analyzes a variety of financial information (e.g. revenues, expenditures, cash management, insurance, etc) ensuring overall operations are within budget

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  Arbor E&T, San Diego, CA

  Aug 2010 - Oct 2011

  Employment Case Manager

  • Provided case management, career guidance counseling for a caseload of up to 100 CalWORKS’ recipients that lead to self-sufficiency • Developed effective rapport with participants through regular communication and committed follow-up so they were able to be open and honest with me about their goals, successes, challenges and barriers to participation• Resolved barriers to participation in educational and employment programs by providing appropriate services and referring participants to community agencies• Reviewed and kept case files up-to-date ensuring they were compliance with CalWORKS Program Guidelines ensuring all documentation was entered within 24 hours of the action taken• Understood and coached available resources, programs, leads, to CalWORKS’ participants• Reviewed and coordinated financial services to participants such as ancillary resources, child care, transportation, and tracked obligations of funds Show less

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  Arbor E&T/ResCare, San Diego, CA

  Oct 2011 - Sept 2014

  Program Manager

  • Managed day to day workload for 10 Case Managers and clerical staff providing employment services for Social Services Contract• Created and implemented quality control strategies to decrease Unit quality assurance review errors by 50%• Resolved conflicts at the lowest possible level through practiced using proven mediation and Conflict Resolution Techniques• Trained staff to provide contract services, county, state, federal policies, procedures and regulations• Conducted at a minimum five complete participant case audits per Case Manager on a daily basis providing written and verbal feedback during a coaching session• Approve and track staff time, attendance and PTO requests• Review and approve participant requests for supportive service funds using county guidelines within 24 hours of documentation receipt• Partnered with community agencies and businesses to organize successful annual events which allowed more than 70 clients and their families to experience multicultural Holiday festivities each year Show less

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  Arbor E&T/ResCare, San Diego, CA,

  Sept 2014 - Apr 2017

  Quality Assurance Analyst

  • Prepare Social Service Contract staff trend analysis audit results into work process and staff training improvement plans for Project Director and Leadership Team• Gather, analyze and review for errors monthly contractual detailed operational reporting and back-up documentation for San Diego County Funding Customer• Create informational, motivational, effective case management trainings encompassing philosophical client techniques, county, state and federal regulations• Analyze common error trends cited by internal and external reviews and convey improvement recommendations• Implement easy to use spreadsheet to help all managers to identify errors trends and assist their staff for corrections Show less

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  IGifts And Cards

  Apr 2017 - now

  Chief Executive Officer