Byron Krause

Experience

• 

  Kodak

  Aug 2005 - Oct 2006

  Assistant Manager

  Photographic equipment sales. Processing and development of film and digital photographs. Ensuring sales targets were met. Stock and chemical orders. Full responsibility for graphic manipulation and digital collages.

• 

  RCI | Vacation Exchange

  Oct 2006 - May 2009

  Resort Helpdesk Consultant

  Outbound travel & accommodation sales. Inbound customer service queries. Resort liaison including managing resort portfolios and resolving all domestic double bookings. Communicating directly with members and resort general managers.

• 

  Bank of New Zealand

  May 2010 - now

  • Deployed Pega Case Management across multiple business units resulting in significant process improvements and capacity release.• Lead workshops and business engagement sessions including functional and non-functional requirement gathering, design, refinement and reviews. • Managed multiple squads including facilitating all agile development lifecycle ceremonies.• Responsible for engagements across delivery and platform teams including trans-Tasman collaboration with parent enterprise. Show less • Excelled at process mapping current and future state processes – with most recent process maps for the Business Credit Card application process held up as best practice process mapping standards by the Enterprise Capability department.• Quantified capacity and demand by obtaining and analysing raw data, thus ensuring that the process changes made are sustainable and exceed desired outcomes.• Excellent engagement with business stakeholders to compile standardised work instructions and high level quick reference guides for agreed future state processes. This allowed the business to formulate standard training for new employees and accurately measure the success of the process in future.• Successfully conducting numerous workshops and interviews as part of investigating current processes and identifying opportunities for improvement. This lead to more suitable recommendations being formulated.• Designing K2 Smart Forms based on detailed business requirements which were used to implement a successful workflow management tool.• Drafted a detailed Business Requirements document based around workflow transformation and queue management. Show less • Onboarding all new to bank personal and non-personal entities. • Ensuring that BNZ meets all KYC, AML/CFT requirements when onboarding new Partners managed entities. • Processing new Direct Debit facility requests. • Selected as the onboarding team representative for the 2015 KBE assessment in which a level 3 rating was achieved. • Part of a 3 person process improvement team within onboarding, focusing on tracking and measuring possible process improvements using the Kaizen framework. • Selected to assist on behalf of the Onboarding team with both the Smart Forms project, which is still in progress as well as the Small Business Onboarding pilot which has now been successfully implemented. Show less

  • Automation Product Owner

    Oct 2019 - now

  • Robotic Process Automation Consultant

    Jan 2018 - Oct 2019

  • Business Improvement Analyst

    Mar 2017 - Oct 2019

  • Onboarding Associate

    May 2014 - Mar 2017

  • Customer Service Representative

    May 2010 - Apr 2014