Roula Shbair

Experience

• 

  Nehme event planning

  Jan 2004 - Jan 2006

  Senior Event Planner

  - Working with clients to identify their needs and ensure customer satisfaction- Organizing facilities and details such as decor, catering, entertainment, transportation, location, invitee list, special guests, equipment, promotional material etc- Planning concerts for Arab Singers- Taking care of singers needs such as hotel reservations

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  Stradivarius

  Jan 2005 - Jan 2007

  Sales Manager

  - Running the store successfully- Working on the shop floor- Ensuring great customer service as well as monitoring the financial performance of the store- Recruiting, Training, Supervising- Handling with customer queries and complaints- Maximizing profitability and setting/meeting sales targets, including motivating staff to do so- Preparing promotional materials and displays- Liaising with head office- Guiding staff towards maximum performance and efficiency

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  Al-Zaytoonah University

  Jan 2007 - Jan 2009

  English Second Language Teacher

  - Planning, preparing teaching materials and delivering lessons- Improving students listening, speaking, reading and writing skills

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  Kempinski Hotels

  Jan 2007 - Jan 2008

  Hotel Receptionist

  - Welcoming guests as they arrive to the hotel- Checking guests in and out of the Room- Issuing keys- Handling reservations by telephone or email- Billing and dealing with payments- Providing guests with information, answer their queries and deal with complaints

• 

  Adonis Rent a Car

  Jan 2009 - Jan 2010

  Assistant Manager/ Reservation Sales

  - Assisting the manager in various tasks - Car rental sales and closing deals with clients - Customer Service

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  Taten

  Jan 2010 - Jan 2012

  Fashion Advisor

  - Advising top tier customers on latest fashion trends - Customer service and Sales - Window display merchandiser - Keeping up to date with the latest fashion trends

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  Head Engineering s.a.r.l

  Feb 2012 - Aug 2018

  Assistant Manager / Office Administrator at Head Engineering

  - Coordinating office activities and operations to secure efficiency and compliance to company policies- Supervising administrative staff and dividing responsibilities to ensure performance inside the office and outside including the projects- Assisting in the main consultancy work such as legal documents preparations, establishing laws for new buildings and projects that leads to the release of the real estate value documents and original certificates. - Communicating with relevant agencies to produce travel itineraries for the management- Daily projects report- Handling office paper work- Archiving - Managing the company's social media pages- Arrange meetings by scheduling appropriate meeting times- Drafting, formatting, and printing relevant documents- Create agendas and taking meeting notes- Handling purchase orders عرض أقل

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  23watts

  Feb 2019 - now

  Social Media Consultant

  •Overseeing the company's interactions with the public through implementing content strategies on social media platforms•Analyzing engagement data, identifying trends in customer interactions and planning digital campaigns to build community online•Using social media marketing tools to create and maintain the company's brand•Working with marketing professionals to develop social media marketing campaigns•Interacting with customers and other stakeholders via the company's social media accounts•Analyzing the company's digital marketing plan and social media strategy and identifying strategic weaknesses and making recommendations for improvements•Researching social media trends and informing management of changes that are relevant to the company's marketing activities•Setting key performance indicators (KPIs) for social media campaigns, such as targets for a certain number of shares or likes and measuring a campaign's performance against the KPIs•Content creation, management and publishing•Maintaining Web design, themes, designing layout, streamlining navigation, and increasing online presence to potential customers عرض أقل

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  RiRi’s online store

  Feb 2019 - now

  Founder

  • Content creation, management, and publishing• Maintaining Web design, themes, designing layout, streamlining navigation, and increasing online presence to potential customers• Budgeting and Managing balance sheets, invoices and profit/loss statements• knowledge of search engine analytics to maximize traffic to websites• Fashion consultation and dealing with any queries or complaints.• Social media management• Ordering and managing the stock and overseeing shipments and deliveries• Promoting products• Finding, dealing, and Maintaining relationships with existing suppliers while seeking new ones and Negotiating prices, and selecting new products• Logistics and ensuring the products are delivered on time عرض أقل

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  LionsMight Financial Management Company

  Sept 2022 - now

  Chief Administrative Officer (CAO)

  Recruitment. Support the online recruitment process intended for financial consultants.. Handle the first screening and approach of the allocated profile.. Conduct the first meeting of recruitment of the allocated profile.Online Marketing / Social Media Chapters. Support in the management of the Social Media accounts of LionsMight Financial Management Company LLC.. Handle the Online Marketing projects.Administrative Tasks. Organize the back-office processes related to all administrativenecessities.. Follow-up on all pending administrative chapters related to: 1. Pending Requirements for issuance of policies. 2. Outstanding premiums needed to be covered. 3. Cancellations of Policies 4. Issuance of Policies with the required personnel. عرض أقل

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  LionsMight Insurance Brokers

  Sept 2022 - now

  Chief Administrative Officer

  Recruitment. Support the online recruitment process intended for financial consultants.. Handle the first screening and approach of the allocated profile.. Conduct the first meeting of recruitment of the allocated profile.Online Marketing / Social Media Chapters. Support in the management of the Social Media accounts of LionsMight Financial Management Company LLC.. Handle the Online Marketing projects.Administrative Tasks. Organize the back-office processes related to all administrativenecessities.. Follow-up on all pending administrative chapters related to: 1. Pending Requirements for issuance of policies. 2. Outstanding premiums needed to be covered. 3. Cancellations of Policies 4. Issuance of Policies with the required personnel. عرض أقل