Vijay Kumar

Experience

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  TDS management consultancy managed services for Telesonic networks ltd

  Dec 2012 - Jun 2014

  Switch Engineer

  • Operations and maintenance of network elements in EWSD switch including all of its components. • Creation database of SIP subscribers on HUAWEI NGN Switch.• Fault analysis and troubleshooting of SIP Subscriber GPON (FTTH).• Digit Analysis and adding new levels, pulse configuration.• Handling all VAS provisioning, code configuration, related complaints & requests.• Handling complaints like No outgoing/No incoming. Call drop, delay in dial tone, vas not working, and destination code inaccessible, no outgoing to toll free numbers.• Handling the entire routing creation configuration. Show less

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  Telesonic Networks Limited

  Feb 2015 - Feb 2018

  NOC Engineer

  • Creation of FTTH (SIP) subscriber’s database on NGN switch.• Fault & provisioning of IMS subscribers.• Hands-on experience in IMS nodes P-CSCF, I-CSCF, S-CSCF, AS, HSS, call flow, IMS Registration.• Fault analysis and troubleshooting of SIP Subscriber GPON (FTTH).• FTTH new site testing with vendor, IP pool addition for new site in SBC.• Switching system used the SIEMENS switch & NGN (HUAWEI) switch.• Adding new levels, pulse configuration, B number analysis and traffic diversion on different routes. • Handling all VAS provisioning, code configuration, related complaints & requests. Show less

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  Adecco India Pvt ltd. managed services for Huawei India Pvt. ltd, Jaipur

  Jun 2015 - Feb 2016

  Switch Engineer

  • Daily Health checkup and backup of MSC, operations and maintenance of network elements in EWSD including all its components, creation of signaling link.• New POI creation and E1 augmentation, handling the entire routing creation configuration.• Generation and analysis of traffic reports to ensure better traffic management.• Daily traffic reports analysis to achieve benchmark KPI parameters like CCR, ASR, and PSR.• Single SPOC for TRAI QoS Audit of Basic (Wire line) Service for Rajasthan Circle.• ASR and CCR should be achieved up to the benchmark.• Daily check performance of switch by checking traffic reports.• Monitoring traffic of POIs, plan and implementing capacity extension in time.• Ensure proper routing and charging of calls in Siemens EWSD switches. Show less

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  Tata Communications Transformation Services (TCTS)

  Feb 2018 - Nov 2018

  Sr executive

  • Good experience in IMS architecture with all the nodes (P-CSCF, I-CSCF, S-CSCF, AS, HSS) and having knowledge on end-to-end call flow including IMS Registration.• Configuration of PRI in IMS, SBC, N2000.• GNP porting • Configuration of SIP.• Testing and support to FST for new services.• Handle Trouble Tickets in Remedy/ support Customer Problem / Complaint.• Health check of Acme SBC• Fraud monitoring and blocking

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  In2IT Technologies

  Nov 2018 - Mar 2020

  Associate Consultant

  • Good experience in IMS architecture with all the nodes (P-CSCF, I-CSCF, S-CSCF, AS, HSS) and having knowledge on end-to-end call flow including IMS Registration.• Configuration of PRI in IMS, SBC, N2000.• Handle Trouble Tickets in Remedy/ support Customer Problem / Complaint.• Health check of Acme SBC• GNP porting • Configuration of SIP.• Testing and support to FST for new services.• Fraud monitoring and blocking• Weekly governance meeting with internal team to discuss ongoing issues & how to reduce the incidents in the network.• Other functions to identify network routing issues.• Calls trace analysis and Root Cause analysis for repetitive faults.• Ensuring continuous interaction with the clients to make sure that area of concern is addressed for improved service levels.• Working with the field team, provisioning team & TX team for smooth operations and to minimize outage time. Show less

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  Nokia

  Mar 2020 - now

  Network Specialist

  • Accountable to manage all P1 & P2 incidents of GDC side within define SLA. Communicating with all stakeholders and Preparing Major incident report and RCA. • Accountable to manage all P1 /P2 & Multi technology incidents from the GDC side within the defined SLA.• Having rich experiences to handle extraordinary impact incidents where Multi technologies are involved including clouds.• Creation of incident ticket, Open the technical bridge & arrange the resource to restore the service within SLA. Close the incident ticket after impact restoration.• Good experience in EWSD architecture with all the nodes (SN, DLU, LTG, CCG, CP) and having knowledge on end-to-end call flow.• Co-ordination between different teams in AT&T organization to resolve tickets. • Testing and support to field technicians for any fault.• Handling Trouble Tickets in Remedy/ NMA/ Network Problem / Complaint.• Health check of all EWSD switches operations and maintenance of network elements in EWSD including all its components, creation of signaling link.• Performing SS7 activities for E1/T1 port change as per ATT requirement. • Safe CDR billing backup, CP backup.• Resolutions of customer complaints root cause analysis & corrective action Implementations.• Handling network outage and providing resolution within SLA.• Working with the field team, provisioning team & TX team for smooth operations and to minimize outage time.• Ensure all TT closed within the timeline with proper resolution marked. No TT should breach the timeline in GDC bucket. • Restore Incident within defines SLA to achieve 99.999% network availability.• Analyze the process and identify areas of improvement if any and discuss with management to bridge the gap.• Produce trends analysis of recurring Problems/Incidents - extract trends on Incident types, Customer types, key problem areas, hardware types. Show less